Communicated with clients to quickly identify the root of their technical issues and resolve them.Installed and configured software to client's specifications to tailor the software to each client's workflow.Managed multiple client tickets simultaneously while ensuring clients received updates on their issues and requests throughout the process.

Contributed to Paper: CO-oPS: A Mobile App for Community Oversight of Privacy and SecurityManaged 45+ study participants to ensure they completed tasks and surveys on timeConducted interviews with study participants and revised interview questions to make them clear and concise which resulted in answers containing more useful dataPerformed troubleshooting on lab applications to help participants complete the study and ensure smooth collection of dataCreated a demo video and project summary for submission to the 25th ACM CSCW 2022Performed qualitative coding on transcripts of semi-structured interviews so the data could be analyzed

Made recommendations to communications chair on webhosting and web design vendor selection to focus on flexibility and cost reductionInstructed communication committee members on the use of WordPress so they could make changes to their websites in the futureProvided troubleshooting for organization’s mail servers to enable the organization to better fundraise, and communicate information to its members and the community

Performed troubleshooting for issues with IBM Cognos Analytics 11 on a virtual server and created documentation for the fix.Verified identities of, and provided support to clients using FIS's multiple banking software platforms.Led a team of 20+ interns to create a program for improving future intern recruitment.

Ran a successful campaign and was elected to an SGA senate seat for the College of Engineering and Computer ScienceAs part of the Funding Allocations for Organizations committee, managed a budget of $500,000 and reviewed requests for funds based on fiscal policyPerformed fiscal audits of use of requested funds totaling $1.2M by on-campus organizations