- Implemented and maintained comprehensive monitoring and alerting systems to ensure rapid detection and response to system anomalies.- Developed and enforced vulnerability assessments, patch management, and incident response strategies, integrating Tripwire to monitor vulnerabilities and patches across all devices in the organization during a 90-day company-wide security initiative.- Authored technical documentation such as runbooks, playbooks for better operational efficiency.-… Show more - Implemented and maintained comprehensive monitoring and alerting systems to ensure rapid detection and response to system anomalies.- Developed and enforced vulnerability assessments, patch management, and incident response strategies, integrating Tripwire to monitor vulnerabilities and patches across all devices in the organization during a 90-day company-wide security initiative.- Authored technical documentation such as runbooks, playbooks for better operational efficiency.- Consolidated two companies' SolarWinds instances, licenses, and devices into a unified system, reducing maintenance costs by over 40%.- Spearheaded the development of a standardized monitoring framework across the IT organization spanning three states, ensuring consistent critical and proactive monitoring capabilities. Show less

- Plan, monitor, operate, and maintain critical IT systems, ensuring uninterrupted functionality and optimal performance- Manage and maintain a SolarWinds environment consisting of over 15,000 devices, overseeing system upgrades, maintenance, and ensuring uninterrupted operations- Provide auditing support for the IT organization by collecting supporting evidence for SOX compliance controls- Build over 75 alerts and dashboards for critical IT infrastructure, enable proactive… Show more - Plan, monitor, operate, and maintain critical IT systems, ensuring uninterrupted functionality and optimal performance- Manage and maintain a SolarWinds environment consisting of over 15,000 devices, overseeing system upgrades, maintenance, and ensuring uninterrupted operations- Provide auditing support for the IT organization by collecting supporting evidence for SOX compliance controls- Build over 75 alerts and dashboards for critical IT infrastructure, enable proactive monitoring and timely identification of potential issues- Triage incident locations to empower efficient response to IT system disruptions, minimizing business impact- Proactively troubleshoot, diagnose, and restore IT system services swiftly, effectively minimizing business impact and resulting in significant time and cost savings while ensuring compliance Show less

- Successfully addressed prevalent issues encountered on both Windows and Mac operating systems- Delivered excellent customer service to students, addressing their technical inquiries and providing timely solutions to their IT-related issues- Supported faculty members in classrooms by promptly addressing and resolving common technical issues, ensuring smooth and uninterrupted teaching and learning experiences- Assisted with audiovisual setup and troubleshooting for events on campus… Show more - Successfully addressed prevalent issues encountered on both Windows and Mac operating systems- Delivered excellent customer service to students, addressing their technical inquiries and providing timely solutions to their IT-related issues- Supported faculty members in classrooms by promptly addressing and resolving common technical issues, ensuring smooth and uninterrupted teaching and learning experiences- Assisted with audiovisual setup and troubleshooting for events on campus - Executed Windows computer image refreshments for over 100 faculty members on campus Show less

- Offer friendly service to customers in person and over the phone- Test pool water for customers- Restock inventory- Sell equipment, pool chemicals, and outdoor furniture- Recommend solutions to customer problems

- Consulted with business owners to develop and implement comprehensive IT strategies aligned with their organizational goals and objectives- Prepared innovative solutions to overcome IT difficulties in a small business setting, improving operational efficiency and minimizing disruptions- Assisted in the installation, configuration, and maintenance of computer systems and printers, ensuring optimal functionality and performance