Program Manager, Software Services
Current• Manages all aspects of complex enterprise-grade SaaS product deployments • Works with the Product and Engineering team to ensure national and state standards are accurately defined and met• Oversees program-level change management activities in conjunction with client partners and internal stakeholders • Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition • Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables • Participates in the definition of program scope and objectives through research and fact finding • Supports work estimation process in support of program planning activities • Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project