Dylan Griggs Email & Phone Number

Develop, implement, and manage all customer support processes and training materials. Lead virtual and in-person onboarding and training sessions for new users.Assist customers in setting up and implementing programs managed in ZoomGrants.Act as the liaison between all customers and the ZoomGrants development team for software bugs and feature requests.Manage and execute full-cycle testing for all features before deployment. Research, vet, and implement software solutions for remote internal team members and external users to improve businesss efficiency. (Google Suite, Copper, FreshDesk, Asana, Slack, etc.).

Denver, Co, Us

Served on the customer success team and helped resolve customer inquiries via email and phone.Managed relations and wellness programs for 40 clients by serving as the main point of contact. Built, implemented, and launched wellness programs for all new clients. Served as a liaison between clients and the ThrivePass IT Team by communicating the needs and requirements of each program.Increased user engagement by developing marketing campaigns introducing new product offerings and featuresUtilized Freshdesk, Asana, Microsoft Suite products, Sendgrid, Google Documents, and macOS software to manage all accounts and resolve customer requests successfully.

Chatsworth, Ca, Us

Supported the COO and Lead Sales Support Associate with the management and oversight of the Sales Associates.Monitored client orders throughout the entire production process, from start to finish, utilizing SAND software.Served as the direct point of contact for all customer service inquiries through phone and email.Supported the Sales Associates and their clients with order entry.Developed training videos for current staff and all new hires.

Denver, Co, Us

Assisted in the coordination and execution of pregame ceremonies, promotional giveaways, and in-game promotions.Hosted and staged multiple groups associated with pregame ceremonies and fan entertainment.

Denver, Colorado, Us

Assisted the Coordinator of Promotions with pregame script execution by hosting, staging, and managing various groups.Served as a point of contact for volunteer groups during game day give-a-ways.Executed in-game promotions as well as other special events, such as the Homerun For the Homeless 5K, kid’s camps, and Rockies Celebrity Golf Tournament.Assisted in managing the set-up and breakdown of different promotional activities throughout the stadium.Coordinated with other departments, such as Corporate Sales, Engineering, and Ticketing, to complete different tasks and promotions.

Glen Allen, Va, Us

Worked with local and national technical consultants to identify contract, contract-to-permanent, and permanent positions in the areas of IT, Business Applications, Telecommunications, and Engineering. Networked with local User Groups, Technical Schools, and Technology Evangelists to grow and enhance the technical personnel community.Sourced potential candidates by utilizing Apex’s proprietary database, referrals, User Groups, job boards, and advertising.Maintained a “best in class” screening process by meeting all candidates for face-to-face interviews, conducting reference checks, and administering technical tests.Maintained strong relationships with technical personnel through consistent communication, honesty and loyalty.Served as point of contact for career coaching, resume enhancements, pay rate negotiations, benefits, and payroll questions.Worked closely with the Sales and Management Team to understand and deliver on client’s needs.

Waterloo, Iowa, Us

Managed the schedules of in-game appearances of sponsors, national anthem singers, and youth baseball teams.Focused on fulfilling team/client sponsorship contracts by planning and executing in-game promotions.Managed other interns and part-time staff to execute promotional giveaways properly.Managed the set-up, breakdown, and inventory of prizes for the Waterloo Bucks Kid Zone.Developed signage and advertising used throughout the stadium for promotional giveaways.Assisted the General Manager, Assistant General Manager, and Director of Sales and Marketing in various administrative and clerical duties.