With over ten years of experience in customer support, I am passionate about delivering exceptional service and satisfaction to all users. My core competencies include developing and implementing customer support processes, leading virtual and in-person training sessions, and researching and vetting software solutions for remote work. As a Customer Support Manager at ZoomGrants, I align my mission with the company's vision of empowering grantmakers and grant seekers with easy-to-use online tools.In my current role, I manage and execute full-cycle testing for all features before deployment and liaise between all customers and the ZoomGrants development team for software bugs and feature requests. I also assist customers in setting up and implementing programs managed in ZoomGrants, ensuring a smooth and seamless experience. Some of the skills that I use daily are relationship building, event planning, event management, and various software tools such as Google Suite, Copper, FreshDesk, Asana, and Slack. I thrive in a fast-paced and collaborative environment, and I enjoy working with a diverse and talented team.