Operations & Product (Small Commercial Business Insurance)
New York, Ny, Us
- Influenced both long and short-term business strategies for our field, service, and offshore centers, with a focus on continual improvement to enhance operational effectiveness and maintain a competitive edge.- Conducted comprehensive assessments of current systems, best practices, quality, service, and staff, making strategic adjustments to align operations with the initiatives of our Business Insurance partners.- Reviewed and analyzed financial and operational results to monitor operational effectiveness, proactively taking corrective action as necessary. As part of this effort, served as a Project Manager, Rate-Quote-Issue (RQI) Subject Matter Expert (SME), and Business Analyst for a pivotal operational project. Successfully managed the transition of underwriting workflows from the United States to India.- Owned and led the Underwriting (UW) and RQI (Rate, Quote, Issue) project roadmap, serving as the Lead Business Analyst for a Kanban team.- Leveraged SQL expertise to create customized SSRS reports, dashboards, and Power BI visualizations, providing stakeholders with real-time project updates. Additionally, developed a comprehensive employee report card for underwriting Account Managers and Account Executives.