Documentation Sales & Customer Portal Administrator
Current• Manage Aircraft Documentation Subscription Lists in CRM/Siebel database for all Falcon Aircraft and customers. • Update Aircraft Documentation Subscriptions with each aircraft information change making certain the new operator contacts have access to Falcon Customer Portal to be able access online manuals. • Assist Contracts and Pilot Operational Support depts with new aircraft documentation subscription and accesses prior to delivery.• Provide Price Quotes on Aircraft Documentation to all interested. • Enter and manage new orders in CRM/Siebel database. Communicate to operators/customers for online access details.• Manage Annual Revision Service Renewals for all WH aircraft operators and documentation subscribers. • Provide details to Falcon operators; pilots and maintenance mgrs. as requested. • Make necessary changes to the existing subscriptions as requested by all customers. • Invoice Revision Service and any new orders after they are processed. • Manage aircraft owner, operator, personnel/contacts, and address changes in CRM/Siebel daily. • Assist new Falcon Operators to establish a new customer number to be used throughout the company.• Verify and approve qualification on Falcon Customer Portal access requests. • Set up Portal User IDs to provide access to Falcon operator and customer contacts, and employees to Falcon Customer Portal. • Follow up, administer, and assist User ID and login issues. • Verify that User ID’s in Documentation Orders Database and in Falcon Customer Portal correspond with each other for online documentation access.
