Customer Service Specialist
Jersey City, New Jersey, US
- Handle a wide variety of account & tool related queries escalated by numerous teams within operations across all products and labels.
- Differentiate between technical & configuration related issues to quickly identify correct POC(s) for optimal SLA.
- Communicate & liaise between internal and external teams to identify and resolve Product/Promotional/Tool and Technical related issues.
- Prioritize INC’s depending on customer contact & business impact.
- Relay complex technical issues and resolutions to both internal & external parties.
- Review escalations via the CS Possible INC Teams Channel to proactively report issues in real time to minimize business impact.