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Dylan Haley is listed as Systems Administrator at Penn Systems Group, Inc., based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Dylan Haley.
Dylan Haley previously worked as Senior Support Engineer at Susquehanna International Group, Llp (Sig) and Assistant Director, technology Support Services at La Salle University. Dylan Haley holds Bachelor’S Degree, Psychology from La Salle University.
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I am an experienced IT Support manager with most of my experience being in the higher education industry. My specialty is in IT Service Management and support staff training. I am skilled in all areas of ITSM systems including knowledge management, change management, project management, incident management and asset management process implementation and operation.My experience so far has allowed me to become skilled in quickly learning and deploying new systems and technologies in an environment that demands fast-paced implementation of new systems/solutions and maintenance of strict support SLAs.
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Newtown Square, PA, US
* Interacting with client companies of varying industries and size implementing project phases and responding to support requests ranging from L1-L3*Network configuration and maintenance including but not limited to DNS, managed APs, firewalls (Sophos and Fortinet), VPN, and active network monitoring with Auvik*Creation of documentation standard, review.
Bala Cynwyd, Pennsylvania, US
* Call management and problem resolution* Coordinate with other teams as needed to address issues in a timely manner or escalate when needed* JiraSD case management * MDM support* Local and international remote access implementation and support* VDI support* Troubleshooting of Oracle SSME, Anaconda3, and Miniconda3 issues
Philadelphia, PA, US
* Assist in managing and training a team of 4 full time Support Specialists and 12 student workers.* Serve as primary escalation point for support issues and act as lead to investigate root causes/resolverecurring issues in coordination with appropriate contacts.* Manage contact/quality insurance of services provided bye third-party after hours support.
Philadelphia, PA, US
* Transitioned from EasyVista ITSM to TeamDynamix ITSM* Developed internal knowledgebase to streamline Support Specialist troubleshooting* Provided detailed metrics and reporting for leadership related to service management and physical asset inventories.* Preparation and maintenance of documentation for systems managed and/or supported bye theTechnology.
Philadelphia, PA, US
* Support of all IT Support Specialist duties* Intake, maintenance, and auditing of faculty/staff device inventory* Coordinate the deployment of hardware* Configuration and implementation of EasyVista ITSM environment* Assist in the training and scheduling of IT Support Specialists and student staff* Provide active reporting on IT group statistics based on.
Philadelphia, PA, US
* Provide in person and remote assistance to user, troubleshooting software and hardware issues* Coordinate with other teams within the IT department as needed to address issues in a timely manner* Provide technical support for on-campus events* Assist in the hiring and training of student staff
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Dylan Haley works for Penn Systems Group, Inc..
Dylan Haley is listed as Systems Administrator at Penn Systems Group, Inc..
Dylan Haley is based in Philadelphia, Pennsylvania, United States while working with Penn Systems Group, Inc..
Dylan Haley has worked for Penn Systems Group, Inc., Susquehanna International Group, Llp (Sig), and La Salle University.
You can use AeroLeads to view verified contact signals for Dylan Haley at Penn Systems Group, Inc., including work email, phone, and LinkedIn data when available.
Dylan Haley holds Bachelor’S Degree, Psychology from La Salle University.
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