Dylan Hand Email & Phone Number

West Hollywood, Ca, Us

- Conduct data analysis based on source data systems and target staging tables; driving design with Integration developers.- Deliver agreed-upon products within committed timeframes while managing scope and change rigorously.- Drive Quality Control through unit testing and deliverable pre hand-off testing.- Develop detailed documentation to train client users on the purchased products and ensure efficient handoff to Production Support upon go-live.

Hartford, Ct, Us

- Developed and maintained a series of Tableau Dashboards for internal customers within Small Commercial Product.- Developed and maintained automated SQL scripts to regularly refresh data extracts within Tableau Dashboards to provide consistently up-to-date information to internal business partners.- Orchestrated business discovery sessions and provided an open line of communication with the business to develop new analytic capabilities.

Amherst, Massachusetts, Us

- Provided Tier II computer hardware & software support for Apple, Linux and Microsoft Windows desktops, laptops, and tablets. Additionally, provided on-site support such as office drop offs. - Managed and worked with Tier I support on solving escalated support questions.- Maintained various internal IT documents for troubleshooting and various workflows. - Conducted imaging of new machines purchased by staff and faculty, as well as occasional hardware repair and parts replacement for Apple and Microsoft devices.