Dylan Hebert Email & Phone Number

Bee Cave, Texas, United States

Coached 300+ endurance athletes, leveraging 12 years of experience as an endurance athlete to deliver in-person training and customized training plans for events from small endurance runs to formal athletic programs.➤ Launched online presence, developing a website and social media outreach campaigns to drive brand awareness and draw in new clientele.➤ Trained hundreds of clients for multi-disciplinary events, maintaining high customer satisfaction by consistently delivering top-level training.

Austin, Texas, Us

I have the privelage to oversee operations for this rapidly scaling company including importing and exporting, inventory management, supply chain, and human resources. Leading the major physical relocation and expansion to keep up with customer demand amid unprecedented growth. Responsible for a team of three direct reports and four indirect reports.➤ Reduced shipping times by 95% by implementing world-class procedures that solved the biggest issue facing MOD BIKE, getting products to customers.➤ Cut shipping damages by 15% and while decreasing fulfillment times by 50%—appropriately staffing to optimize operations.➤ Led MOD BIKES through their biggest B2B sales order to date. Handling logistics, builds and documentation for the customer to ensure a smooth purchase➤ Standardized HR processes and procedures, developing policies for 5S, and Six Sigma.➤ Successfully negotiated with major shipping companies including UPS, SAIA, and USPS.

I oversaw operations for a rapidly scaling company including importing and exporting, inventory management, supply chain, human resources, and OSHA compliance—leading the major physical relocation and expansion to keep up with customer demand amid unprecedented growth. Responsible for a team of eight direct reports.➤ Cut shipping costs 10% and cost per shipment by 15% while increasing next-day fulfillment orders by 15%—reducing staffing to optimize operations.➤ Led Fringe Sport’s most productive Black Friday sale, offering same-day shipping for Black Friday and three-day shipping turnaround Cyber Monday by establishing clear expectations, leading team to optimize shipping procedures.➤ Standardized HR processes and procedures, developing policies for 5S, Six Sigma, and OSHA certifications.➤ Successfully negotiated with major shipping companies including UPS, SAIA, and USPS.

Amsterdam, Noord-Holland, Nl

Revitalized struggling department, restructuring organization to drive sales and profitability—delivering $10M growth per year by leading projects end-to-end including product development, customer engagement, operations, app development, and marketing.➤ Achieved $45M in growth over five years, an unparalleled 900% growth.➤ Facilitated comprehensive seminars to 100+ mechanics at Motivate (Citi Bike and Ford Go Bike) in New York and San Francisco, re-branding the bike division—cross-collaborating with the brand experience team to develop an effective strategy across the North American market.➤ Increased customer engagement for 25K users of the enviolo automatic app, leading development of an app that controls the automatic shifting mechanism on an automatic bike and realizing $20K in sales within just three months of launch. ➤ Simplified the customer experience, assisting in the build out of Zendesk, Shopify, and CRM systems including managing all service and warranty claims for locations throughout North America and Europe.

Managed a team of three to reach KPIs: including sales figures, customer satisfaction, repairs were done correctly and in a timely manner, and ensuring that the store was pristine, fittings of cyclist and triathletes and public affairs in terms of Facebook and Instagram.

Led a team of 15, overseeing store operations and driving sales to $5M in annualized sales by delivering consistent year-over-year growth and opening two new retail locations. Rapidly promoted to General Manager.➤ Established new revenue stream, implementing a fitting program. Managed a team of assemblers, mechanics, and sales associates that delivered quality service.➤ Point-of-contact for distributors—ordering parts, bikes, and accessories including J&B, QBP, Trek, Haro, Highway 2, and Seattle bikes.

Colorado Springs, Co, Us

Assisted with talent ID camps as well as did research for athletics department focusing on track athlete progression to help guide selection for Olympic team.

Bachelor'S Degree, Kinesiology And Exercise Science

High School