Dylan Hebert Email and Phone Number

With over 15 years of experience in leading operations for multi-million-dollar companies in the cycling and fitness industry, I am an operations leader who combines strategic vision, analytical skills, and collaborative leadership to scale and optimize business processes, deliver customer satisfaction, and drive revenue growth.As the COO of MOD BIKES, I oversaw all aspects of operations, including importing and exporting, inventory management, supply chain, customer experience, and human resources. I led the major physical relocation and expansion of the company, reduced shipping times by 95%, cut shipping damages by 15%, and handled the largest B2B sales order to date. I also improved team engagement and efficiency by streamlining processes and procedures, and negotiated with major shipping companies to lower costs and increase margins.As an endurance athlete and a certified coach, I leverage my deep experience and passion for cycling and fitness to inform sales strategies and product development. I have coached hundreds of endurance athletes, delivering in-person training and customized training plans for events ranging from small endurance runs to formal athletic programs. I also launched an online presence, developing a website and social media outreach campaigns to drive brand awareness and attract new clientele.I have expertise in business operations, IT, service & fulfillment, company growth, financial forecasting, budget management, financial planning, quality control, team development & training, employee engagement, lean production processes, inventory management, bicycle fleet production, data analysis & reporting, bicycle fleet operations, and supply chain. I am proficient in using various tools and software, such as Google Suite, MS Office, ERP Systems, Salesforce, NetSuite, Asana, ShipStation, BrightPearl, Office 365, and Google Workspace.