First-rate Technical Support Engineer with 10+ years of experience in offering outstanding support to enterprise-level customers in all industries, with recent experience as a Technical Account Manager at SentinelOne and now as an Escalations Manager.Support experience includes exceptional troubleshooting skills and knowledge in several top AV and EDR solutions, including SentinelOne, CrowdStrike, and Symantec products. Established reputation as a top-performing software troubleshooting expert when working with customers, from small businesses to Fortune 10, to identify issues and deploy solutions.Extensive experience working with multiple teams from server infrastructure, networking, desktop, development, and business applications to provide security guidance, improve workflows, and create documentation and training.- Very detail-oriented- Self-motivated- Varied interests in technologyEducated professional with a Bachelor of Science (B.S.) focused in Information Technology and Network Administration from Western Governors University. Holds A+, Network+, Linux+, Project+, Security+, CySA+, and MCSA certifications.
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Staff Escalation ManagerSentinelone Nov 2023 - PresentMountain View, California, Us -
Staff Technical Account ManagerSentinelone Oct 2023 - PresentMountain View, California, Us
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Technical Account ManagerSentinelone Oct 2021 - Oct 2023Mountain View, California, Us
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Information Security AnalystAscend Federal Credit Union May 2020 - Jun 2021Tullahoma, Tennessee, Us -
Strategic Support Engineer Tse 5Broadcom Symantec Nov 2019 - May 2020Demonstrated self as a top-performing Support Engineer, delivering excellent customer service and troubleshooting for Premium, Business Critical and Enterprise level customers.Delivered advanced troubleshooting, configuration and best practices for Symantec Endpoint Protection, Web Traffic Redirection, Endpoint Security and Endpoint Detection & Response, including proficiency on the Windows, macOS and Linux operating systems.Subject Matter Expert in the North American support region for the Symantec Endpoint Protection - Web Traffic Redirection Integration.Assisted in basic QA testing of the Symantec Endpoint Protection for Linux client as well as content engine updates for the Web Traffic Redirection Integration.Worked closely with development to identify bugs, test and deliver solutions as well as publish knowledge base articles and create product training.
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Senior Principal Product Support EngineerSymantec Jul 2019 - Nov 2019San Jose, California, Us -
Principal Product Support EngineerSymantec Feb 2017 - Jun 2019San Jose, California, UsProvide tier 2 level support for Endpoint Protection and Web Security Service (WSS) SEP Integration.Work closely with development and customers to troubleshoot/debug complex issues.Develop and present training on products, tools and troubleshooting methodologies.
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Senior Technical Support EngineerSymantec Jul 2015 - Feb 2017San Jose, California, UsTop-performer in customer service and troubleshooting for Business Critical Enterprise accounts.Worked directly with the Technical Account Management team and the Tier 2 Support org to provide advanced level support in order to to troubleshoot application issues which impacted day to day business operations, provided configuration guidance and security best practices.Delivered high quality customer service including product configuration, best practices, malware removal and product troubleshooting for Business Critical customers using the Symantec Endpoint Protection, Advanced Threat Protection, and Network Access Control (deprecated) products.Developed and presented training on products, tools and troubleshooting methodologies.
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Technical Support EngineerSymantec Jun 2014 - Jun 2015San Jose, California, Us
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Technical Support AnalystSymantec Jun 2013 - Jun 2014San Jose, California, UsProvided entry level support for Enterprise level customers using the Symantec Endpoint Protection and Network Access Control (deprecated) products on Windows, macOS and Linux platforms.Delivered a high quality customer service to troubleshoot application issues which impacted day to day business operations, provided configuration guidance and security best practices.Developed training on the Network Access Control and Host Integrity products to provide support for product End of Life.
Dylan C. Education Details
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Western Governors UniversityInformation Technology And Network Administration -
Lane Community CollegeComputer Network Operations
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New Mexico State UniversityComputer Graphics Technology
Frequently Asked Questions about Dylan C.
What company does Dylan C. work for?
Dylan C. works for Sentinelone
What is Dylan C.'s role at the current company?
Dylan C.'s current role is Staff Escalation Manager at SentinelOne.
What schools did Dylan C. attend?
Dylan C. attended Western Governors University, Lane Community College, New Mexico State University.
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