Staff Escalation Manager
Current
Nov 2023 - Present
AeroLeads people directory · profile
Dylan C. Email & Phone Number
Staff Escalation Manager at SentinelOne
at
SentinelOne
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Staff Escalation Manager at SentinelOne
Location
United States, United States, United States
Who is Dylan C.? Overview
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Quick answer
Dylan C. is listed as Staff Escalation Manager at SentinelOne at SentinelOne, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Dylan C..
Dylan C. previously worked as Staff Escalation Manager at Sentinelone and Staff Technical Account Manager at Sentinelone. Dylan C. holds Bachelor Of Science (B.S.), Information Technology And Network Administration from Western Governors University.
Company email context
Email format at SentinelOne
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SentinelOne
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Profile bio
About Dylan C.
First-rate Technical Support Engineer with 10+ years of experience in offering outstanding support to enterprise-level customers in all industries, with recent experience as a Technical Account Manager at SentinelOne and now as an Escalations Manager.Support experience includes exceptional troubleshooting skills and knowledge in several top AV and EDR solutions, including SentinelOne, CrowdStrike, and Symantec products. Established reputation as a top-performing software troubleshooting expert when working with customers, from small businesses to Fortune 10, to identify issues and deploy solutions.Extensive experience working with multiple teams from server infrastructure, networking, desktop, development, and business applications to provide security guidance, improve workflows, and create documentation and training.- Very detail-oriented- Self-motivated- Varied interests in technologyEducated professional with a Bachelor of Science (B.S.) focused in Information Technology and Network Administration from Western Governors University. Holds A+, Network+, Linux+, Project+, Security+, CySA+, and MCSA certifications.
Current workplace
Dylan C.'s current company
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10 roles
Dylan C. work experience
A career timeline built from the work history available for this profile.
Staff Technical Account Manager
Current
Oct 2023 - Present
Technical Account Manager
Oct 2021 - Oct 2023
Information Security Analyst
May 2020 - Jun 2021
Strategic Support Engineer Tse 5
Broadcom Symantec
Demonstrated self as a top-performing Support Engineer, delivering excellent customer service and troubleshooting for Premium, Business Critical and Enterprise level customers.Delivered advanced troubleshooting, configuration and best practices for Symantec Endpoint Protection, Web Traffic Redirection, Endpoint Security and Endpoint Detection & Response.
Nov 2019 - May 2020
Senior Principal Product Support Engineer
Jul 2019 - Nov 2019
Principal Product Support Engineer
Provide tier 2 level support for Endpoint Protection and Web Security Service (WSS) SEP Integration.Work closely with development and customers to troubleshoot/debug complex issues.Develop and present training on products, tools and troubleshooting methodologies.
Feb 2017 - Jun 2019
Senior Technical Support Engineer
Top-performer in customer service and troubleshooting for Business Critical Enterprise accounts.Worked directly with the Technical Account Management team and the Tier 2 Support org to provide advanced level support in order to to troubleshoot application issues which impacted day to day business operations, provided configuration guidance and security.
Jul 2015 - Feb 2017
Technical Support Engineer
Jun 2014 - Jun 2015
Technical Support Analyst
Provided entry level support for Enterprise level customers using the Symantec Endpoint Protection and Network Access Control (deprecated) products on Windows, macOS and Linux platforms.Delivered a high quality customer service to troubleshoot application issues which impacted day to day business operations, provided configuration guidance and security.
Jun 2013 - Jun 2014
3 education records
Dylan C. education
Bachelor Of Science (B.S.), Information Technology And Network Administration
Western Governors University
Computer Network Operations
Lane Community College
Associate Of Arts And Sciences (A.A.S.), Computer Graphics Technology
New Mexico State University
FAQ
Frequently asked questions about Dylan C.
Quick answers generated from the profile data available on this page.
What company does Dylan C. work for?
Dylan C. works for SentinelOne.
What is Dylan C.'s role at SentinelOne?
Dylan C. is listed as Staff Escalation Manager at SentinelOne at SentinelOne.
Where is Dylan C. based?
Dylan C. is based in United States, United States, United States while working with SentinelOne.
What companies has Dylan C. worked for?
Dylan C. has worked for Sentinelone, Ascend Federal Credit Union, Broadcom Symantec, and Symantec.
How can I contact Dylan C.?
You can use AeroLeads to view verified contact signals for Dylan C. at SentinelOne, including work email, phone, and LinkedIn data when available.
What schools did Dylan C. attend?
Dylan C. holds Bachelor Of Science (B.S.), Information Technology And Network Administration from Western Governors University.
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