Dylan Heist Email & Phone Number

Diagnosing and resolving intricate system issues pertaining to WMS - Manhattan / SynQ / SGVManager3000 A.I. Systems. I am entrusted with the responsibility of meticulously documenting and reporting these issues to both vendors and leadership through various channels, including Google Excel sheets, emails, and comprehensive data analysis. Duties also include:• Oversee the management of order fulfillment operations to ensure customer satisfaction.• Demonstrate expertise in promptly following up and providing detailed information via email to customers, carriers, and colleagues.• Proactively identify and swiftly resolve logistical challenges.• Responsibilities include the training and development of employees.• Ensure customer orders are accurately and promptly selected, verified, and packaged.• Developed and implemented standard operating procedures (SOPs) for receiving, inspecting, and restocking returned merchandise• Implemented a system for tracking and reporting on the root causes of returns, enabling proactive measures to address recurring issues