Dylan Hensler Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Fl, Us

Provided day-to-day tier 3 network support for multinational enterprise comprised of morethan 1900 restaurants, multiple campuses, data centers, and warehousesManaged refresh and modernization of network infrastructure of over 1800 restaurantswith new network hardware, including replacement of all routers, firewalls, switches,wireless access points, workstations, servers, and data racks over course of 3 yearsDeployed network infrastructure and support for 20-30 new restaurant openings per yearwith average stakeholder satisfaction of 96.8%.Administered SNMP, Statseeker, Dorado Cruz, and other management and data analysistools to monitor over 30,000 assets with availability of 99.9% at all timesStreamlined BMC remedy to respond to help desk and partner tickets, work orders, incidentsto decrease resolution time by 80% with first acceptance rate over of 95%.Recognized as subject-matter expert on configuration and installation of Juniper SRXfirewalls, Dell and HP/Aruba Cisco IOS switches, Aruba Central/Airware Access Points,Cradlepoint cellular solutions, fiber MPLS circuits, and commercial broadband modems.

Hanover, Md, Us

Focused on deploying new technology solutions and support for Darden Restaurants, Inc.and subsidiary brands.Deployment team lead for projects such as multifunctional iPad Rollout, OpenTable Guest Center Rollout, EMV Chip Reader Rollout, Back Office Modernization Project, and others.Managed all aspects of deployment for over 5000 Apple iOS tablets to partner restaurants: responsibilities including MobileIron MDM cloud configuration, staging, installation, and ongoing maintenance, troubleshooting, and support. This centrally managed deployment replaced previously unmanaged assortment of legacy mobile solutions and resulted in doubling of back-office productivity, and annual savings in excess of $200,000.

Lake Buena Vista, Florida, Us

Conducted daily hardware refreshes for Walt Disney World Resort and corporate of bothMac and Windows Assets, and provided ongoing post-refresh support.Oversaw MacOS and PC imaging, staging, and prep for upcoming refreshes using JAMF, Casper,SCCM, and other software deployment solutionsLead configuration engineer for special projects such as Android tablet piloting/test andCloud solution piloting and testingTop-ranked company-wide on tasks completed and 4.99 out of possible 5 on customersatisfaction surveys, the highest scoring in the company.

Washington, Dc, Us

MOS: 0311 (Infantry Rifleman) and 2844 ( Ground Communications Organizational Repairer) Senior enlisted hardware technician. Communications maintenance repair technician and quality control supervisor in Al Anbar,Iraq during Operations Iraqi Freedom 06-08Supervisor for the upgrade of over 2000 Blueforce Tracker vehicular computer systems andassociated hardware that was actively being used in combat operations with no interruptionto mission cadence. Improved total turnaround time for defective vehicular communicationassets in Area of Operations by an average of 2 weeksMaintained communications assets at a readiness level of 90% or higher.

Bachelor'S, Cybersecurity

Bachelor'S Degree, Computer/Information Technology Administration And Management

Associate Of Science - As, Business Administration And Management, General