Working in Customer Success allowed me to see what it encompasses to teach new clients how to use the software following the sales cycle. I created new methods and strategies for on boarding that improved our customer retention rate. Anyone working in customer success requires a lot of knowledge of our technology which allowed me to really get to know our software. My better understanding of the software and the feedback of our customer helped greatly improve it. The relationship between sales and customer success needs to remain strong in order for a client to have a nice transition between the two. With that said I strengthened the relationship between the two by working with the sales team to ensure when the sales team sold a deal we could facilitate everything the client had been sold on. Working in customer success was a great journey for me in helping make this company the best it can be.

Taking the role of director of sales/marketing with no processes in place was not easy, but made me a stronger leader and salesman. I ran a sales team with guidance from our investment group as well as using my own techniques to find new ways for our company to reach success. After managing the team for a while I felt as though our company needed to make some changes. From there I restructured the sales department by scaling back the number of people calling, using a team of two BDR's and one AE.

In this period of time, I wore many hats. From helping creative in product development, taking a sale through the whole sales cycle, customer service, learning specific needs of the customer and applying that to product development, and much more. The biggest hat I wore would be putting the correct systems in place to build an effective way to market our software to potential clients.

Boots on the ground sales to help start my journey in becoming a better salesman as well as to better understand the janitorial industry. I would greet customers with good eye contact and develop a relationship that would live on for years to come. I wanted to make sure whomever I was selling to really understood I wasn't trying to make a quick dollar and run away with it, but that I was trying to provide them with an excellent service. I sold large medical facilities, offices, water treatment plants, city buildings and much more.

Primarily a front desk manager, but had other responsibilities. When all day-today responsibilities had been fulfilled I would work in the sales department. In sales I would show rooms to travel agencies, weddings and other groups looking to book rooms for large amounts of guests and would put together pricing proposals for them. During the time I worked there I was the top salesperson while maintaining a well oiled machine at the front desk through my efforts and the efforts of my team.