Dylan Hericks Email & Phone Number

La Crosse, Wisconsin, United States

• Administer core banking system as well as a suite of other important banking technologies. Duties include updates, enhancements, and security patches to these systems.• Development and implement custom solutions and enhancements to meet the needs of the business and the end users.• Perform routine audits of banking systems to ensure compliance and security standards are met and document these procedures.• Run and lead change control. This includes leading weekly committee meetings, performing correct documentation procedures for changes being made to core systems, and work with business stakeholders to implement these changes.• Promoted from IT Support Analyst II in December of 2021

La Crosse, Wisconsin

• Provide prompt, proactive IT support to 450+ team members, encompassing hardware, software, and internal and external systems. Fulfill requests received through ticket system and phone, applying knowledge of organization to serve the team effectively.• Oversaw hardware response to major change in business structure related to the Covid-19 pandemic and the transition to virtual work. Identified needs, ordered computer equipment (totaling approximately $200,000), set-up and distributed over 150 computers with a one week turn around.• Generate reports from asset management system (Lansweeper) providing data to leadership team. Develop custom queries to mine required data related to hardware inventory, security, and employee usage.• Company point person for Microsoft 365, which includes PowerBI, custom applications, Microsoft Teams, and Microsoft Outlook. • Promoted from IT Support Analyst I level in 2020 based on performance.

Onalaska, Wi

• Pulled data from soldier clothing, equipment, and personal files to create custom reports for commanders.• Oversaw inventory and audit of soldier files; maintain records of sensitive/classified information and equipment.• Managed 20+ subordinate soldiers.

United States

• Provided oversight to shift activities, ensuring daily requirements were met by staff. • Interacted with customers over the phone and face to face; managed cash and delivery schedules.• Promoted from delivery driver to manager (January 2018) based on leadership/performance.

• Accurately completed data entry using Excel as well as other custom internal databases, and supported general office administration tasks. Generated reports from databases.• Managed all incoming calls and online help desk messages, resolving issues and questions.• Guided campus tours for prospective students.

Lacrosse Wi

• Supported a software solutions client company. Promoted to a company paid employee after 2 months. • Supported website and application design for a broad range of clients. Interacted with clients to demonstrate and teach website usage.• Tested software (Visual Studios) and provided feedback to design team on bugs, visual enhancements, and performance enhancements.• Assisted the Project Manager on a large scale project for the Wisconsin Department of Transportation.

Winona, Mn