Dylan Hericks Email & Phone Number

La Crosse, Wisconsin, United States

• Administer core banking system as well as a suite of other important banking technologies. Duties include updates, enhancements, and security patches to these systems.
• Development and implement custom solutions and enhancements to meet the needs of the business and the end users.
• Perform routine audits of banking systems to ensure compliance and security standards are met and document these procedures.
• Run and lead change control. This includes leading weekly committee meetings, performing correct documentation procedures for changes being made to core systems, and work with business stakeholders to implement these.
• Promoted from IT Support Analyst II in December of 2021

La Crosse, Wisconsin

• Provide prompt, proactive IT support to 450+ team members, encompassing hardware, software, and internal and external systems. Fulfill requests received through ticket system and phone, applying knowledge of.
• Oversaw hardware response to major change in business structure related to the Covid-19 pandemic and the transition to virtual work. Identified needs, ordered computer equipment (totaling approximately $200,000).
• Generate reports from asset management system (Lansweeper) providing data to leadership team. Develop custom queries to mine required data related to hardware inventory, security, and employee usage.
• Company point person for Microsoft 365, which includes PowerBI, custom applications, Microsoft Teams, and Microsoft Outlook.
• Promoted from IT Support Analyst I level in 2020 based on performance.

Onalaska, WI

• Pulled data from soldier clothing, equipment, and personal files to create custom reports for commanders.
• Oversaw inventory and audit of soldier files; maintain records of sensitive/classified information and equipment.
• Managed 20+ subordinate soldiers.

United States

• Provided oversight to shift activities, ensuring daily requirements were met by staff.
• Interacted with customers over the phone and face to face; managed cash and delivery schedules.
• Promoted from delivery driver to manager (January 2018) based on leadership/performance.

• Accurately completed data entry using Excel as well as other custom internal databases, and supported general office administration tasks. Generated reports from databases.
• Managed all incoming calls and online help desk messages, resolving issues and questions.
• Guided campus tours for prospective students.

Lacrosse WI

• Supported a software solutions client company. Promoted to a company paid employee after 2 months.
• Supported website and application design for a broad range of clients. Interacted with clients to demonstrate and teach website usage.
• Tested software (Visual Studios) and provided feedback to design team on bugs, visual enhancements, and performance enhancements.
• Assisted the Project Manager on a large scale project for the Wisconsin Department of Transportation.

Winona, MN