Dylan Hoban Email & Phone Number

Seaham, England, United Kingdom

Whilst pursuing a degree in Business & Marketing, I am continuing my role within the Bureau as a part-time employee.

Seaham, England, United Kingdom

Responsible for managing all inbound mail for our customer, offering the solution of a ‘Paperless office’ through digitising B2B and C2B communications, done by categorising inbound mail, scanning and routing documents and the processing and banking of cheques using NatWest Bankline. We also offered outbound solutions, including mailings of letters and cheques.Additional roles and responsibilities:•Department Leadership: Covered the department in the absence of the Team Leader.•CustomerKnects Internal Communications:- Media Communications: Managed and produced all internal media communications through Meta Workplace, including Star Colleague and Long Service Awards, Business Updates, and Company Brief summaries.- Content Communications: Managed and produced the content displayed on the canteen signage and shop floor consoles, pivotal in ensuring that all business information and updates were not only informative but effectively communicated to the full workforce.- Employee Induction: Created an induction training for all new company employees.•SOP / Process Maps: Created all Standard Operating Procedures and Process Maps for the department.•Training and Development: Trained new department starters and produced a training matrix in which I used to mark off colleagues, whilst also regularly meeting with the Team Leader and Head of Department to present progression updates. •Pallet Storage: Created and managed Excel spreadsheets for USB’S, CD’s and archived mail - streamlining the retrieval process. This effectively worked by using specific stock codes matching the spreadsheets, ensuring accurate and easy identification of the contents within each archive box on each corresponding pallet.•People Committee Representative: Member of the committee for my department as a People Committee Representative, contributing to discussions to drive positive change within the business through communication to the Senior Leadership Team.

Ba (Hons), Business And Marketing

Activities and Societies: Business and Marketing Course - Programme Representative

A Level - Economics, Business And History

Noteworthy: •The Scholars Programme (The Brilliant Club), 2022: Attended six university-style lectures led by a PhD student.