Dylan Hoggard Email & Phone Number

New Zealand

Auckland, New Zealand

Multiple aspects of content creation, experience in social interactions, Video editing, Audio editing, Competency in social networking skills

Auckland, New Zealand

Auckland, New Zealand

Worked with a global team of 60+ agents delivering reviews and feedback on a time-based schedule while liasing with team leads and management in multiple regions. * Developed training materials based on priority growth needs within support * Analaysed and reviewed regular quality score through (Internal quality score) IQS* Helped develop and maintain scorecards to measure and capture relevant KPI's and performance metrics.* Developed back-end documentation to guide support… Show more Worked with a global team of 60+ agents delivering reviews and feedback on a time-based schedule while liasing with team leads and management in multiple regions. * Developed training materials based on priority growth needs within support * Analaysed and reviewed regular quality score through (Internal quality score) IQS* Helped develop and maintain scorecards to measure and capture relevant KPI's and performance metrics.* Developed back-end documentation to guide support agents through use of company back-end software.* Developed visual training tools for navigating and using an iPad-based version of the companies cloud-based POS.* Extensive use of Klaus* Use of Zendesk * Use of Intercom* Analysis and review of several connected integrations with Shopify, Quickbooks Online, Xero, WooCommerce, Shopify* Company connected/associated API request tools like Postmark, Postman* Low-level SQL queries through Redash* Raygun reviewing for errors.* Familiar with Confluence and aspects of Atlissan Cloud.* 1 and a half years experience. Show less

Auckland, New Zealand

Fast-paced customer support ranging from a customer base of 315000+ across a core retail cloud-based POS.* Entered as a Retailer Advocate* Retail advocate role adapted to Technical Support Specialist* Promoted to Technical Support Specialist II* Achieved 96% IQS (Internal Quality score) over 1 year of reviews.* Intercom knowledge* Zendesk knowledge* Ability to troubleshoot and perform low-level API requests* Postman knowledge* Postmark knowledge*… Show more Fast-paced customer support ranging from a customer base of 315000+ across a core retail cloud-based POS.* Entered as a Retailer Advocate* Retail advocate role adapted to Technical Support Specialist* Promoted to Technical Support Specialist II* Achieved 96% IQS (Internal Quality score) over 1 year of reviews.* Intercom knowledge* Zendesk knowledge* Ability to troubleshoot and perform low-level API requests* Postman knowledge* Postmark knowledge* Shopify admin Panel* WooCommerce admin Panel* Knowledge of Xero integration * Troubleshooting QBO (Quickbooks Online)* Microsoft Office Skills* Google suite* Experience in cell and formula creating across Google Sheets/Excel/OpenOffice* Extensive use of both Mac and windows operating systems* Troubleshooting across iOS devices.* Experienced Phone support* Experienced help-desk chat support* Personal feedback skills* Customer relational-skills* Frequent work with SLA's and ticketing systems* Prioritization and time-based management skills Show less

Auckland, New Zealand

Games sales. Experienced sales assistance, competency in games hardware and software. Telco and Hi-Fi knowledge from working in multiple departments.

Sydney, Australia

Experience in fast paced face to face customer technical support and troubleshooting. Apple product knowledge, Competency in assessing hardware and software issues