Dylan Horn Email & Phone Number

California, United States

Lawrenceville, GA, US

Leadership and management of customer care, technical services, inside sales, sales operations, procurement, manufacturing services, production, warehousing, and logistics.

San Francisco, California, US

• Leadership and development of retail store operations and ecommerce (same day delivery) business strategy in partnership with cross-functional teams
• Multi-unit P&L responsibility including setting and achieving key initiatives to achieve financial goals, eliminating waste, and providing frictionless experiences for both customers and team members

Burlingame, California, US

Burlingame, California, US

• Responsible for strategic P&L management and forecasting during a period of 100%+ YOYgrowth with responsibility for multiple markets during a hyper growth phase
• Responsible for managing a monthly labor budget of over $560k (Fulfillment Centers,Delivery, Field Operations, and Account Management); improved labor productivity andreduced overtime through analysis and accountability
• Lead and mentored a team of city/market general managers and their respective accountmanagement teams to facilitate teamwork and accountability across a geographicallydispersed business environment
• Implemented a KPI based bonus structure to drive improvements in labor efficiency,reductions in logistics cost, increased customer retention, and revenue growth with provensuccessful results

Burlingame, California, US

• Responsible for service delivery, execution, and managing profitability of Garten in the SF Bay Area Market
• Worked cross-functionally in executing processes for warehouse, client experience, and operations
• Directly mentored city team and supported their development and growth
• Responsible for budget management and compliance in market
• Mentored the work of other team members, and targeted specific areas needed to improve operational efficiency
• Ensured alignment between sales, customer success, and operations fulfillment

Beijing, CN

• Developed strategic partnerships with North American companies and brands seeking to enter the Chinese marketplace through the omnichannel options offered by China's largest retailer JD.com
• Researched, identified and executed on opportunities in the eCommerce market. Developed and incorporated the expansion strategy and plan for company
• Managed company’s overseas resources and promoted overall brand awareness
• Worked with multi-function departments to establish goals between current clients

Austin, TX, US

• Created and communicated the retail vision and standards for the Northern California & Global Grocery program
• Partnered with other Coordinators (Directors) to support Whole Foods Market as it evolved in the competitive marketplace
• Executed regional and national Grocery programs with a focus on quality and communicating Whole Foods Markets standards and differentiation
• Trained and mentored other Associate Coordinators (Directors) and Regional Buyers in product knowledge, service, sales planning and pricing
• Trained and mentored Grocery Team Members in product knowledge, service, merchandising and sales execution in partnership with Store Leadership
• Participated in hiring, training and job reviews of Team Leaders and Team Members region wide

Austin, TX, US

Austin, TX, US

Austin, TX, US

Austin, TX, US

Austin, TX, US

Austin, TX, US

Framingham, Massachusetts, US

• Management of day-to-day business operations, merchandising and people resources to generate retail sales of Bose products within the Bose store
• Coached the store staff on how to effectively delight Bose customers at retail and offer a demonstrably unique customer experience and value proposition
• Lead the store team toward the achievement of their daily, weekly and monthly sales goals
• Effectively executed the retail talent management process and practices, including recruitment, hiring, assimilation, performance management and coaching/development/training of store staff
• Conducted presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and stimulating an exciting shopping experience
• Created and fostered a respectful, energized team environment