Dylan Huska Email & Phone Number

 Takes ownership of customer issues reported and sees problems through to resolution Takes part in on-call rotation Researches, diagnoses, troubleshoots, and identifies solutions to resolve system issues Properly escalates unresolved issues to appropriate internal teams  Provides insights and feedback to the engineering team to improve product design based upon support interactions with the customer Defines and documents processes to increase efficiency and create knowledge repositories Performs light assembly and configuration of product for stock and shipment Performs repair of small electronic products  Provide assistance and mentoring to co-workers  Performs Systems training

Lakeville, Minnesota, United States

●Troubleshooting, repairing, testing & programming of all low & high tier two-way radios & callboxes●Create low & high tier radio programs, NXDN programing & callbox programing●Advanced experience with programming and tuning repeaters & duplexers●Build & test DAS combiner systems●Follow tests procedures, schematics and other instructions and troubleshoots to the component level (analog and digital circuitry) with the use of instrumentation and test aids.●Repairs and/or replaces the respective components when required●Fills out repair report with a detailed failure analysis, and noting correct assembly/model numbers, physical damage, cosmetic defects, functional defects, components replaced.●Reports directly to the Service Coordinator on the completion of service reports.●Advanced test equipment experience (service monitor, digital multimeter & etc.)●Interfaces with vendors on troubleshooting of other OEM radio products.● Interfaces with Production, Quality Control and Engineering on recurring and/or workmanship problems, to make suggestions on component or design changes and for training on newly released products.●Supports and leads on the training of current and new technicians.●Creates training document repairing & programming procedures. This includes conducting the training●Collaborates with Sales on loaner/demo products to be programmed for potential customers and/or returned from the field.

Minnesota

Eagan

Greater Minneapolis-St. Paul Area

Lakeville, Minnesota

Rosemount, Minnesota

Education record

Associate Of Arts And Sciences - Aas, Information Technology/ Network Administration

NOT COMPLETE