Dylan Jacoby Email & Phone Number

Cool Springs, Tn

Brentwood, Tennessee

Monitoring and control of computing systems and peripheral data processing systems in support of key business processes during days, nights, weekends, and holidays. Constant updating of knowledge base for computers and processes that support business operations. Operations background, Systems backing, Remedy Ticketing, Scheduling, SharePoint, Cisco Tidal, Monitor, Incident Management tools, incident tracking, Mid range AS/400, emergency response plans, Store Productions, Data Transfers, Distribution Processing, failed processing in Tidal, remedy ticketing. In charge of contacting and escalating to responsible parties and involving necessary internal and external parties.

Greater Nashville Area, Tn

■ In charge of monitoring data activity for 8 locations throughout the country and the world. Experience working with multiple security programs: Tripwire, MacAfee ePO, MacAfee SIEM, Websense - Triton Security, Imperva Securesphere, and ProofPoint Email Gateway.■ Created, disabled and managed access badges for 4 locations around the country using a C-Cure badge manager system as well as gained experience in printer repair with Brother badge printers.■ Also in charge of physical security ensuring manual and electronic door locks functioning properly. Assisted in managing a round-the-clock 24/7, 365 day monitoring team of both physical and data security. Assisted in programing/installing silent alarms and managed first responses. ■ Assisted engineers with ExtraView ticket system and the Operator Proxy Tool. Gained experience working with SPI (Secured Private Information), restricting access to SPI, and continually answered requests by researchers/investigators to access SPI.

■ Assisted attorneys by filing, organizing, and editing documents to be filed with the court. Analyzed and summarized depositions in preparation for trial. Assisted in paralegal work on numerous cases. Also, answered phones, made calls to clients, and tracked down contact information.■ Worked on computer hardware and software troubleshooting. Completed a server migration and installation of a new network for the firm along with new computers and laptops. Also set up printers, anti-virus and spy-ware, and a VPN network.