Over 10 years of experience as Professional Services Consultant with development background. Involved in projects for customers from various industries and countries in different scales. Strong knowledge in consulting, troubleshooting, deploying, developing, and testing. Experienced in analyzing and designing solution based on customers' requirements, and providing necessary documentation, user training, and knowledge transfer.Proficient in voice & digital channels, routing strategy development and multi-media contact center solution. Certified for Genesys Cloud Professionals and Architect. Maintained hands-on coding experience for Java, Python, PHP, SQL, etc.I'm a self-motivated and enthusiastic person and I would describe my own personality trait as calm, friendly, creative, and persistent. I love the sense of achievement when received comments of reliable and trustworthy from colleagues and customers.