I successfully implemented call center operations across 10 x venues globally, in collaboration with Shore360 in the Philippines, acting as the primary liaison. In this role, I oversaw the implementation of sales strategies and communicated offers and packages, ensuring alignment with our broader goals. I monitored Shore 360's performance against key KPIs on a daily, weekly, and monthly basis, using our CRM system for personal follow-up and tracking. My responsibilities also included managing the sales support system for both the Venue Sales Team and the B2B Sales Team, while coaching/supporting Venue Sales Managers through dotted line reporting. Additionally, I coordinated strategies and activities with the Venue Sales Team to align with the commercial strategy, ensuring their needs were communicated effectively.In addition to leading the rollout of a new loyalty program, I managed selected projects to ensure reporting aligned with company structures. Each month, I approved social media strategies and advertising budgets with a focus on improving CPA, ROAS, impressions, reach, engagement, follower growth, and views. My expertise lies in strategic sales planning and execution, CRM implementation and management, and performance tracking, all aimed at driving improved Gross Operating Profit (GOP) and EBITDA. With strong skills in team leadership, stakeholder communication, and project management, I’ve consistently delivered results that enhance both operational efficiency and financial performance.

I worked as a Customer Experience Manager at DASK Entertainment Group in Australia from October 2022 to January 2024. In this role, I focused on driving financial performance, enhancing customer experience, and managing client relations. My responsibilities included overseeing customer service, sales processes, and internal communications, while also leading teams to achieve key metrics and ensuring customer satisfaction. I also played a significant role in CRM management, coaching and mentoring, and organising business events.Before this, I served as a Venue Sales Manager at DASK from June 2022 to October 2022, and as a Venue Sales Representative from April 2022 to June 2022 in Fortitude Valley. During this time, I developed strong skills in written communication, administration, and both inbound and outbound sales. I was also responsible for leading teams, delivering sales presentations, and ensuring the successful execution of business events.

I was promoted to Venue Sales Manager at DASK Entertainment Group from June 2022 to October 2022, where I focused on maximising enquiry generation, lead generation, sales conversion, and value-based selling to improve overall business performance. In this role, I became a key member of the Head Office team, contributing to the launch of our new venue, Oche Melbourne. I worked on implementing go-to-market strategies similar to those used in Brisbane, while adapting them to the unique geographical nuances of Melbourne. My responsibilities also included driving financial performance, enhancing customer experience, and leading teams to achieve key metrics.

I worked as a Telstra Business Sales Consultant at TSA Group in Brisbane from November 2020 to April 2022. During this time, I honed my skills in managing contact centers, written communication and analytical reasoning. I was responsible for driving key metrics, managing stakeholders and ensuring attention to detail in all aspects of sales and marketing. This role had a strong focus on Outbound Contact, analysing clients online digital presence and recommending solution based products.

- Generated consistent, repeat business with our corporate clients.- Refined processes to achieve more streamlined and sustainable business procedures.- Simultaneously oversaw the growth of event and restaurant practices.