Dylan Kellner Email & Phone Number

North Vancouver, British Columbia, Canada

North Vancouver, British Columbia, Canada

• Leads strategic and operational planning, implementation and delivery of patient-centered care.
• Oversees the development of organizational policies and budgets for the standardization of safe, quality service delivery.
• Co-manage two large office locations to create exceptional patient experiences and provide leadership support to mitigate patient escalations.
• Lead with integrity to provide trusted patient advice and establish and maintain patient relationships to optimize their dental health.
• Mitigate, negotiate, and resolve patient concerns by swiftly using resources to resolve issues and provide appropriate solutions or alternatives in a timely manner.
• Manage a clinical team of ten Certified Dental Assistants and Dental Hygienists to meet or exceed individual and team-based goals with performance-based coaching.

• Created a learning template to effectively mentor and train new CDAs and CDA practicum students during an onboarding process.
• Created outlines and led weekly CDA team meetings, which involved patient updates, treatment advancements, upcoming changes, and continuous upkeep for clinical practice.
• Performed and streamlined administrative tasks such as product ordering and inventory maintenance, team scheduling, treatment coordination, and reception management to create office efficiencies.
• Assisted multiple dentists with simple and complex procedures from Orthodontics and Prosthodontics including full mouth rehabilitation, implant placement, and Cerec.

Associate Certificate, Project Management

Certificate In Dental Practice Management, Dentistry

Certified Dental Assistant, Dentistry

Bachelor Of Arts - Ba

24 Credits

Orthodontic Module, Dentistry