Dylan Kent Email & Phone Number

Paris, Fr

With over 10 years of market research experience, I help brands & companies better understand their customer offerings & how to optimize engagement. My main focus is in the oil & gas consumer space where I manage national programs to measure the petroleum & convenience store offerings to elevate the customer experience with our brands.

Paris, Fr

Currently I work with several clients across telecommunications and retail in our Channel Performance service line to help brands better understand shopper behaviors in-store and online. I lead all research efforts for a major telecommunications client, where I have developed & execute a retail performance tracker using geolocation data to measure in-store NPS & identify in-store obstacles to drive change. I also have developed & manage a global e-commerce retail benchmarking program to identify best-in-class practices & advice where brands fall short of table stakes.

Paris, Fr

Worked with clients to better understand their customers across their omni-channel offerings. I led large programs with major telecommunications and retail sector companies.

Paris, Fr

Consulted & collaborated with clients across various industries to design brand tracking surveys that answered key business questions, tracked industry competitor NPS and understand consumer behavior. I worked with clients to understand their business questions & designed surveys to provide data driven insights. I managed end-to-end execution of research programs working with vendors & internal operations teams to ensure programs remained on time & on budget.

Paris, Fr

Created insights reports for several major brand tracking programs to address stakeholder KPIs and drive business decisions. While working with clients to answer key business questions, I managed operational execution, including survey development, field work management & data processing. In addition to my day-to-day duties, I created a company strategy report that analyzed past & current research trends with a major technology client to aid Ipsos global client partners & inform business development strategies. This report identified key opportunity areas for business growth.

Paris, Fr

I independently managed the internal operations of various brand trackers & ad hoc programs, including program set-up, fieldwork execution and final data delivery. Working with various client success teams at Ipsos, I strove to provide best-in-class service to ensure programs were completed on time and on budget. To better service our client success teams, I was the U.S. product manager for the Brand Value of Search (BVOS) module used by our client success teams. While managing the product, I spearheaded an adaptation for using the module for a new client that helped bring in new business development opportunities.

Iselin, Nj, Us

As a project manager, I managed and oversaw various qualitative studies in the consumer and medical industries, working with various Fortune 500 companies. I provided creative solutions to best meet client needs. While in this role, I helped to pilot an automated recruiting & scheduling platform which cut our recruitment time by 20% and increased profitability through lower direct costs.

Los Angeles, California, Us

Coding qualitative survey data into quantitative measurements for market research analysis. Assisting in the event planning and staffing of market research screenings for films at various locations throughout Southern California.

Colorado Springs, Co, Us

Training high school runners to compete at the highest level.

Fullerton, Ca, Us

Creating multimedia content for academic advising websiteEditing blog post for academic advisingSupervising video productionWriting and creating academic tutorials

Certificate, Project Management

Master Of Arts (M.A.), Communications Research & Theory

Bachelor Of Arts, Communications - Broadcast Journalism

Associate Of Arts, Liberal Arts And Sciences, General Studies And Humanities

G.E, General Studies