Legal Advisor
CurrentDuring my time as an Advisor at Citizens Advice Scotland, I provided crucial support and guidance to individuals seeking assistance on a wide range of issues. My role involved offering expert advice and practical solutions to help clients navigate various challenges, from financial difficulties to legal concerns.**Key Responsibilities and Achievements:**1. **Client Consultation and Advice:** - Conducted one-on-one consultations with clients to understand their issues, ranging from debt management, housing problems, benefits, employment rights, to consumer issues. - Provided accurate, up-to-date advice tailored to each client’s specific circumstances, ensuring they understood their rights and options. - Assisted clients in filling out forms, writing letters, and completing applications for benefits, housing, and other services.2. **Case Management:** - Managed a caseload of clients, ensuring all cases were documented thoroughly and followed up on in a timely manner. - Developed action plans with clients, outlining the steps needed to resolve their issues and monitoring progress throughout the process. - Liaised with external organizations, such as local councils, housing associations, and other third parties, to advocate on behalf of clients and resolve disputes.3. **Research and Information Gathering:** - Conducted research on relevant laws, policies, and resources to provide well-informed advice and support to clients. - Maintained up-to-date knowledge of changes in welfare, housing, employment, and consumer rights legislation, ensuring that all advice provided was current and accurate. - Compiled information on local resources and services to refer clients to appropriate support when necessary.