• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures,• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters• Respond and resolve customers' concerns and escalating non-standard activities, as necessary• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes• Deliver quality customer experiences and recommend operational improvements