Dylan Lane Email & Phone Number

Boston, Ma, Us

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

As a Vice President within the Investors Relations team at AEW, I contribute to broad marketing efforts, maintaining and developing client and consultant relationships, and direct client support efforts. I lead Operational Due Diligence efforts at the Firm, having a 15+ year tenure at AEW and a deep knowledge of Firm processes and systems. I am focused on Sales Enablement solutions and finding efficiencies that will contribute to the growth of the Firm and efficacy of client service at AEW.

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

As an Assistant Vice President in the Investors Relations team at AEW, I contribute to broad marketing and client/consultant support efforts, with a focus on competitive business intelligence and marketing insights. My responsibilities include handling client, consultant, and prospective client requests; managing the marketing pipeline; running internal and external meetings; researching industry trends and investor preferences in support of the firm’s overall client service strategy.

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

As the CRM Business Analyst for AEW, it was my responsibility to coordinate the implementation of CRM, as well as identify opportunities to increase adoption and utilization of the system. This included defining the particular current needs for CRM at AEW, as well as possible future enhancements that would allow the Firm to strengthen its ability to support Clients and Partners. • Single Point of Contact and Project Lead for firm-wide CRM Implementation, coordinating with both consulting Implementation Partner and Strategic Advisor teams• Led a project to cleanse and enrich current data before loading into CRM system• Acting as liaison to Firm for all CRM-related topics• Primary Administrator in Salesforce Org of 100+ users• Evaluation and selection of add-on vendors to enhance and customize CRM functionality, which include Marketing Automation Tools, Synchronization Tools, and Salesforce AppExchange Add-ons.

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

·As Team Lead, Assisted with overseeing and managing day to day operations on Help Desk team·Trained and mentored new team staff, including development of new training materials and procedures·Developed plan for and executed firm-wide Windows 7 rollout, which spanned both local and remote offices in three time zones·Established new or enhanced current Help Desk processes, including User Onboarding, Local Computer Security Policies, Computer Imaging and Replacement·Created documentation to better assist remote users and consulting technology partners in remote offices·Primary Administrator in Mobile Device Management System. MDM used to both ensure compliance with AEW security policies as well as remotely push custom iPhone and iPad applications·Participated in weeklong overnight On-Call shifts once a month

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

·Assisted with roll out of Cisco VOIP system, including acting as lead for the roll-out in a remote office of 30+ users·Led project to prepare and deploy a software package for migration to Office 2007 using Microsoft System Management Server·Developed project plan and training materials for 100+ user iPhone and iPad rollout·Mentored new Help Desk Staff·Assisted in coordination with technology needs for office construction project, including the movement of all desktop equipment in the office, installation of new technology in shared areas and conference rooms·Participated in weeklong overnight On-Call shifts once a month

Boston, La, Denver, Paris, London, Düsseldorf, Hong Kong, Singapore, Sydney, Tokyo, Oo

·Supported 200+ users with day to day support requests via phone, email and ticketing system, including 30+ remote users·Prepared and rolled out new equipment for scheduled hardware replacements, which involved both hardware and software configuration for unique Business Units·Supported 100+ Blackberry handheld devices running on Blackberry Enterprise Server·Participated in weeklong overnight On-Call shifts once a month

Amherst, Massachusetts, Us

Working In the PC Hardware Support (PCHS) department in both a part-time (01-05) and full-time (05-07) capacity, was a member of a small team supporting the students, faculty and staff of UMass Amherst in hardware repair and consulting services. Hardware repair services spanned the full range of desktop and laptop computers, printers, monitors, and educational technology.