- Laid the groundwork for all infrastructure, security, and development processes- Created multiple internal tools such as HazeyTools a per-use, cost-based product that supplements PowerAutomate. A custom connector that simplifies your flows- Created Reporting.Live, a Dynamics 365 based transactional reporting-based tool to monitor and report off your PowerAutomate flows. Offers a direct link to Power BI reporting- Created processes and platforms for the service desk, infrastructure support, development support, documentation and change management all within Dynamics 365- Created and automated sales pipeline that convert leads to closed deals with automated emailing, task assignment, planning, and document generation- Built out multiple CI/CD pipelines to support custom applications and built out a regular software lifecycle system for all developers- Oversaw all projects both internal and customer-facing and maintained a 92% on-time project close-rate- Built out employee payment structures, onboarding, and legal documentation- Helped create the ChannelDevs Partner system which was REST API to help other MSPs get direct access to generating partnered development deals with HazeyTech- Maintained all cloud environments which included: Microsoft Azure, Intune, PowerPlatform, Exchange, Teams, 365, Defender, Fabric, DevOps, Project, Planner, and Dynamics 365. SentinelOne, TeamViewer, ConnectWise, and Wordpress- Regularly made connections and maintained customer and vendor relationships- Co-Founder of the organization

- Single handedly developed a customized platform and API for scalable systems deployments that integrates directly with Azure Management and Jira's insights API- Solely architected a native power scheduling system for Azure using a PowerShell runbook and Azure's native tagging system potentially saving the company 30% of their Azure spend- Supported a customer facing product by single-handedly building automation for onboarding new customers in a simple and easy to use manner integrating directly with Azure's B2C option- Created multiple PowerShell scripts and tools to ease the IT infrastructure team's workflow- Architected the Azure Patch Management update system that is currently in use- Product owner for Microsoft Endpoint Management which implemented Windows AutoPilot and Apple Enrollment Manager- Single-handedly built the endpoint experience and corporate-only mobile device environment- Deployed mass changes in both Azure and Intune utilizing both Azure/Graph APIs and PowerShell cmdlets

- Single-handedly developed a dynamic centralized reporting platform for all applications at DRB including a full set of custom made REST API- Create workflows to manipulate data between databases using Azure Data Factory, Logic App, and Dell Boomi- Move data from multiple platforms including SQL databases, Dynamics 365 CRM, Azure Data Factory, etc.- Advise on any future efficiencies in business procedures and automate accordingly- Coordinate with vendors and support team on problem resolution, design issues and upgrades.- Perform troubleshooting, incident response, and patching in a timely manner.- Troubleshoot and resolve technical problems in timely and accurate manner to improve application performance and functionality.- Develop and implement strategies for migration, consolidation and upgrade of middleware components.- Evaluate system architecture and make recommendations as required.- Develop and implement standard processes for installation, maintenance and enhancement of middleware applications.

- Automate workflows between databases- Azure ETL and automation tasks- Install and configure computer systems, printers, telephones, etc.- Monitor and maintain computer systems and networks;- Set up new users in Microsoft Windows Active Directory and LDAP;- Set up new user mail accounts; - configure user rights for various applications; - troubleshoot system and network problems and diagnose and solve hardware/software faults; - replace parts as required; - provide support, including procedural, documentation; - run network applications to support systems and users; - support new applications; - respond within agreed time limits to call-outs; - work continuously on a task until completion (or referral to third parties, if appropriate); - prioritize and manage several open cases at one time;- rapidly establish a good working relationship with other professionals in order to make necessary repairs; - test and evaluate new technology.- Support VoIP systems.- Configure new servers.- Troubleshoot networking and firewall issues.

Offering cloud IT solutions including server administration and cloud integration development.- Develop custom cloud applications to increase company efficiency- Organize and manage data through data normalization- Work closely with partnered businesses to improve the company's efficiency and create a safe, easy workflow.- Advise future technology investments- Present IT projects to management and work closely with businesses to generate new projects to improve efficiency for partnered businesses- Train clients on the software they currently use to improve business performance- Work as an outsourced IT department for small businesses- Manage cloud domains provided by Google Apps- Perform administrative tasks and documentation for all processes- Developed a bookkeeping system for invoices, expenses, and other financial documents- Implement cloud infrastructures for companies in need of an IT department- Serve as a company help desk (on call) during major work hours

- Reviews all designs, code and unit test plans where applicable.- Approves all business requirements prior to the technical solution.- Participates on all hardware and software evaluations and maintains vendor contracts.- Represents the IT function at customer review meeting when appropriate.- Directs education programs for her/his staff.- Manage and monitor all installed systems and infrastructure- Install, configure, test and maintain operating systems, application software and system management tools- Proactively ensure the highest levels of systems and infrastructure availability- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendor developers to implement those fixes- Maintain security, backup, and redundancy strategies- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks- Participate in the design of information and operational support systems- Provide 2nd and 3rd level support- Liaise with vendors and other personnel for problem resolution

- Manage 15000+ users and resolve any issue as they come along- Serve as the first face of the company- Communicate effectively with other departments within Mednax along with practices, executives, and doctors.- Troubleshoot all email processes and anything relevant to Office 365- Primary contact for email system support.- Assisting in the Office 365 Migration Project- Maintain help desk system on a daily basis

- Manage 500+ users and resolve any issue as they come along- Serve as the first face of the company- Communicate effectively with other departments within the City of Delray Beach along with the county and other cities- Resolved over 400 tickets within the 7 months of working- Troubleshoot a multitude of systems including desktops, laptops, servers, phones, printers, scanners, copiers, etc.- Primary contact for system support and A/V solutions- Assisted in the commission chambers upgrade project and the asset management system project- Developed the A/V systems procedure for city commission meetings- Maintain help desk system on a daily basisAssisted and was responsible for:-Hardware-Application support-A/V-A/V Consulting-IT Consulting-Documentation-VMware-Ghost Imaging-Microsoft Office 2010, 365-Windows 7, 8.1, 10-Windows Server 2008, 2012-OSX-Ubuntu, Xubuntu, Lubuntu-Active Directory-Group Policy Editor-Registry Editing-Printers-Scanners-RDP-Desktop Authority-ScriptLogic-Basic Networking-A/V editing (Adobe)-Help Desk Support-Excellent customer service-Took part in interviewing new employees-Persistence Linux-Basic Security-Data Management*Reported directly to project managers and CITO*