Dylan Langford Email & Phone Number

Birmingham, GB

- Diagnosing energy related issues for customers and liaising with suppliers to resolve them.- Managing cases via Sage CRM, from start to finish.- Taking calls and applying live fixes to accounts, where possible.- Raising cases or transferring customers to their account managers.- Interacting with customers via phone, email or live chat to address queries.

I work as a Customer Specialist, dealing with Exceptions, this relates to matters concerning issues with customer meter reads.I analyse customer read data to identify trends and potential issues, as well as put the necessary fixes and advice in place to help customers going forward.In dealing with reads related queries, I regularly come across issues.

Coventry, England, United Kingdom

I was working in this role as part of a secondment.My role consisted of learning and understanding the issues related to the technical set up of gas and electricity meters across multiple systems and applying fixes to them.As part of the role I underwent a DBS check to grant me access to the SMETS system related to smart meters across the U.K.The role.

Coventry, England, United Kingdom

As a Customer Experience Maker, I was the first line of contact for customers contacting Shell Energy.I was expected to take inbound calls and answer emails from customers. In the role, I had targets I was expected to work towards as my main KPIs. One of the targets was the average handling times of my calls, that was 800 seconds per call at that time.

West Midlands, England, United Kingdom

I worked as a Customer Assistant for Lidl for over 5 years, while I was at college and then university.As part of the role, I worked in store, handling customer queries in person and assisting them where possible, such as identifying where to find certain items.I also worked on the tills, which required efficiency in managing queues and being friendly and.