• Responsible for establishing and leading the post production reports and analytics for all of Sportsnet’s digital content.• Generated and implemented strategies to grow Sportsnet’s brand.• Created benchmarks in order to analyze how Sportsnet’s content performs compared to key competitors.• Created Excel models and dashboards to conduct analysis to better monetize social media platforms.

• Manage customer onboarding portfolio for Bell Mobility and residential customers. • Designed and implement strategies to improve call reduction rates, reduce sales dispute volumes and decrease customer churn rates.• Created SQL programs / Excel models and conduct research to resolve annual sales dispute calls resulting in annual savings.

• Assisted with the implementation of the mass, digital and social marketing strategies. • Worked cross-functionally across the organization to analyze data and make strategic decisions for future marketing initiatives.

• Worked in the Call Centre, fielding calls and resolving customer concerns and disputes.• Analyzed both qualitative and quantitative data to provide recommendations and implement strategies to create efficiencies in the Call Centre.

• Graded exams for 100 business students in 2nd year university.• Proctored all exams and answered student questions during exams.• Attended meetings with students and faculty to discuss exam preparation and course concepts.

• Responsible for the daily care of 60 campers at the age of 12.• Managed, supervised and evaluated the performance of 16 staff members.• Communicated with camp directors and parents regarding the well-being of each camper.

• Developed and implemented the sports programs for 500 campers ages 6-15.• Organized camp-wide sports tournaments with other summer camps.