Dylan Lau Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Committed to customer care and service on a daily basis and was given responsibility to handle customer complaints in a professional and efficient manner in the absence of the store manager.
• Had an in-depth knowledge of the company’s product range and provided a positive and bespoke shopping experience for customers, advising them on products that best suited their needs.
• Responsible for controlling stock and stock rotations. Ensured that all stock takes were completed accurately and on time every week which required a high attention to detail.

Melbourne, Victoria, Australia

• Assisted the University of Melbourne's Faculty of Engineering and IT in promoting their programs and with student engagement in their events.
• Participated as a panelist and shared personal university experiences with prospective students.

Melbourne, Victoria, Australia

• Collaborated with a group of diverse student engineers to deliver a waste sustainability project for a top brewer in Australia.
• Worked closely with lead engineers within the brewer's sustainability and waste management team.
• The team's project deliverables received high praise from the brewer's top management team and netted us the Best Mechanical Engineering Industry Project at the university's annual Endeavour Awards.

Melbourne, Australia

• Developed leadership and teamwork skills from leading a team of culturally diverse students that ran events throughout university, which resulted in a 20% overall increase in student satisfaction in the events run.
• Successfully ran Night Market 2018 and Night Market 2019 which saw an attendance of over 10,000 people each, making it some of the union’s most successful student-led events.
• Sat on the university’s Student’s Council Board; which included university chancellery, deans of faculties, and other prominent figures in the university; to engage in discussion on issues pertaining to student welfare.

Melbourne, Australia

Melbourne, Australia

Kuala Lumpur, Malaysia

• Administered daily scrum meetings with clients and Accenture staff while diligently taking notes on project updates which were used to keep vital project members up to date with the latest changes.
• Helped relay project progress between Accenture staff and clients by producing presentations which were clear, professional, and concise.
• Elaborately logged more than 80 changes to the project in the project’s changelog in a clear, streamlined manner, which made it simple and straightforward for all staff to refer to.

Melbourne, Australia

• Within a team, designed and manufactured a portable steel accumulator housing which allowed transportation of a fragile accumulator in a safe manner that is critical to overall team performance.
• Extensively used 3D Computer-Aided Design (CAD) software Autodesk Fusion & SOLIDWORKS 2018 to model projects.
• Assisted and shadowed senior engineers across different subsystems with manufacturing work which included hands-on usage of workshop tools. Some examples include preparing carbon-fibre floor panels and layering.

Master Of Engineering - Meng, Mechanical Engineering

Awards & Achievements: - Best Mechanical Engineering Industry Project - Finalist in the Melbourne School of Engineering Case Competition.

Bachelor'S Degree, Electrical And Electronics Engineering