Dylan Mcdowell Email & Phone Number

Information Systems Security Officer- Engineered, secured, and managed a fully isolated remote environment to support multiple development engineering teams.- Redesigned and optimized the environment to align with NIST 800-53 and NIST 800-171 standards, increasing compliance to 95% within six months with minimal downtime.- Secured technologies including VMware ESXi, Aruba Mobility, Cisco ASA, Atlassian tools (JIRA, Bitbucket, Bamboo), Windows Server 2019, RHEL 8, Ubuntu, and more.- Established continuous monitoring and compliance with DOD DISA STIG and NSA CSfC using automated solutions.- Utilized tools for automation, including Bash, PowerShell, Python, PowerCLI, Ansible, PDQ Deploy/Inventory, and SCAP Compliance.- Implemented a solution integrating Splunk real-time alerts with Mattermost, resulting in a significant reduction of incident response time from hours to minutes by enabling instant notifications and streamlined communication.

United States

- Follow up on technical issues with operations and call center teams and all stakeholders in resolution process.- Support software and hardware issues and ensure stable system performance.- Execute systems administration tasks in support of system performance tuning on workstations, applications or network infrastructure in support of Microsoft Windows operating systems services- Observe industry best practices, standards, and procedures.- Partner with other team members to integrate Linux/Unix services with Microsoft Windows systems- Automated systems in Windows/Linux with SCCM and Ansible; managed Active Directory, Server Management, and Virtualization (ESXi/Nutanix).- Developed and executed scripts in Python, Bash, and PowerShell- Lead initiatives in resolving technical issues, collaborating with operations, call center teams, andstakeholders.

- Managed 24/7 infrastructure monitoring, patching, upgrades, and customer support for Windows/Linux systems.- Documented workflows and SOPs; supported DOE customers and enterprise accounts.

Las Vegas, Nevada, United States

- Oversaw and manage fulfillment operations, emphasizing IT access configuration for new hires.- Trained team members on software programs and applications, identifying and resolving systeminefficiencies.

Aviation Ordnance Team Member, Team Leader, and Quality Assurance/ Safety Observer (per MCO 8023)Ensures all ordnance evolutions are done correctly and in a safe mannerCollateral Duty Inspector(July 2019-Current)Maintained compliance to Naval Aviation Maintenance Program 4790 requirements, work instructions and program procedures to promote safetyComplied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operation.Serve as the individual receiving aviation maintenance priorities and taskings from supervisor to complete the team priorities. Responsible for communicating any feedback or requirements back to the supervisor or Site Manager and for the overall completion of assigned work.Familiar to all technical publications relevant to the maintenance of the F/A-18 appropriate to the assignment and have a thorough practical and theoretical knowledge of the equipment/systemPerformed all scheduled and unscheduled F/A-18 O-level maintenance on aircraft weapon system

Carson City, Nevada, United States

Provided quality customer service through positive and professional interaction with customers in person or by phonePerformed other assigned workstation duties including making quality products, preparing ingredients and taking ordersWorked as part of a team and assisted each other by being on time for their shiftAccurately processed order paperwork and payment transactions and execute cash management dutiesProtected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all time

Carson City, Nevada, United States

Host at Buffalo Wild Wings have the main responsibility of taking and giving out orders from the customers. Part of their duties is to balance cash drawers, answer questions from the customers with regards to the menu items and other special services offered by the store and they also need to deal with different types of issues associated to customer service and other special duties as delegated by the management. Working condition at Buffalo Wild Wings is fast paced and high volume as well so cashiers are expected to have the right attitude in order for them to be able to cope with various problems that may arise during their shift.

Carson City, Nevada, United States

These are the people who your prospective gym members and patrons will interact with before accessing your facilities. You should hire front desk staff who are generally friendly, pleasant and, knowledgeable. Moreover, your front desk staff should have excellent customer care service skills

Bachelor'S Degree, Computer Science

The program combines business core courses in accounting, leadership, finance, and marketing with major courses focused on scripting.

Associate'S Degree, Computer Science

Courses: Computer systems and networks, Security, Database systems, Programming languages

Education record

IT Cyber Training: Communication and Technology, Administration, Microsoft Word, Excel, PowerPoint, Outlook Exchange, Database.

High School Diploma

EPIC Program Courses: Introduction to Computer Science, AP Computer Science Principles, Introduction to Engineering, Principles.