Dylan Lemay Email & Phone Number

New York, United States

New York City, New York, Us

Create and manage the tester/participant database and keep it up to date with all testing activities.- Work with various teams to design and kick-off successful beta/pilot programs.- Design effective beta/pilot programs that will deliver maximum participation rates and satisfy the data collection and validation of software and hardware releases.- Create a detailed plan, tester instructions, email templates, and forms.-Drive day-to-day activities of running successful beta/pilot programs (e.g recruitment, test unit distribution, track and compensate testers).- Manage multiple beta/pilot programs simultaneously and communicate ongoing status with the product team.- Respond to inquiries and assist beta testers with troubleshooting testing units or the beta app and work cross-functionally to resolve issues.- Work closely with other teams to release and manage different versions of beta app and firmware.- Collect feedback/suggestions, identify trends and post highlights to the proper channels.- Generate reports of all tester inputs and submit them to UX Researchers and Product Managers for further analysis.- Keep a detailed record of all spending and testing activities.- Own and manage the ongoing Nanit beta community.- Act as the clear, friendly voice of Nanit, moderate the discussion forum and offer support for technical issues.- Work with Release managers and developers to make sure we identify issues prior to launching updates.- Maintain and grow the community by recruiting and onboarding new members, as well as retiring old members.- Assist UX Researchers and Product team members with distributing surveys, scheduling user interviews and usability test sessions.

Schenectady, New York, Us

• Work collaboratively with Software Development Teams• Communicate progress and challenges with QA and Software Development Leadership• Review Stories to ensure goals and requirements are met• Create test cases• Thoroughly test the UI, business logic, performance, and all aspects of software• Document and appropriately report defects and potential risk• Make suggestions to improve the product and features being tested• Meet deadlines including sprint and release target dates

Albany, Ny, Us

- Develop, document, and maintain functional test cases and other test artifacts such as the test data, data validation, and automated scripts.- Perform manual testing of software applications.- Identify any potential quality issues per implemented process and escalate the potential quality issues to management.- Collect, analyze and validate data prior to it being stored for final use by the organization and/or its clients.- Assist with analyzing and detecting potential software defects.- Work with the software development, systems integration, and forms departments to resolve identified defects.- Assist in the development and incorporation of automated testing activities.- Utilize a Java-based automated test framework and Open Source Selenium test tools.

Albany, Ny, Us

- Develop, document, and maintain functional test cases and other test artifacts such as the test data, data validation, and automated scripts.- Perform manual testing of software applications.- Identify any potential quality issues per implemented process and escalate the potential quality issues to management.- Collect, analyze and validate data prior to it being stored for final use by the organization and/or its clients.- Assist with analyzing and detecting potential software defects.- Work with the software development, systems integration, and forms departments to resolve identified defects.- Assist in the development and incorporation of automated testing activities.- Utilize a Java-based automated test framework and Open Source Selenium test tools.

· Monitor, manage, and take action on Beta Feedback reports· Triage new issues and direct them to the correct engineering teams · Send out weekly beta update to all testers· Ensure that all beta testers are running the correct app and firmware versions· Monitor and participate in beta testing forum· Coordinate with Research, Marketing, Data and other teams to gather insights aboutbeta users· Keep open lines of communication with the engineering teams · Produce a status report of the beta period for release board meeting (Reliability, progress on reported issues)· Onboard new testers, remove or improve low-activity testers· Manage field testing for new integrations, compile results for engineering/design teams· Find new ways to improve and strengthen the program· Assure a quality of firmware and software releases (regression testing/smoke testing)

Responsible for maintaining, updating and supplying technical information to all Customer Support staff. This includes updating Help Centers, knowledge databases, and other information distribution tools. Also act as a bridge between customer service and development and creative teams so that Wink can have the smoothest customer service experience possible.

Screens all interactions with customers, customer service, and adherence to the policies and procedures of the organization as well as create the policy and procedures. I provide feedback to assist in the creation of performance improvement goals and the development of training programs.

New York, Ny, Us

Screens all interactions with customers, customer service, and adherence to the policies and procedures of the organization as well as create the policy and procedures. I provide feedback to assist in the creation of performance improvement goals and the development of training programs.

New York, Ny, Us

I provide Technical Support over the phone for all of our Home Automation products through Quirky's subsidiary - Wink. I also admin the Wink Facebook page as well as their Twitter and answer customer service related questions. I also monitor reviews of our products and reach out to reviewers to help improve their experience.

Stamford, Ct, Us

I provided Technical Support for all of Time Warner's subscribers in the northeast over the phone, as well resolve any billing issues with a customer's subscription. I also walked customers through setting up and resolving any issues with their cable, routers, and LAN line phones.

I repaired guitars as well as maintained our stock of guitars and basses. In between repairs, I also helped customers and helped them demo our instruments.

Bachelor Of Arts (B.A.), Music Industry

Certificate In Music, Music Performance, General