BUY | SELL | INVEST | LEASE📲 647-966-4854

BUY | SELL | INVEST | LEASE📲 647-966-4854✉ dylan.liang@exprealty.com🌐 Dylanliang.ca

• Collaborated with cross-functional teams as they execute marketing, operations, and other business strategies ensuring we deliver exceptional products and services to our customers• Applied management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement• Used various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma• Effectively using different methods for process improvements such as variation reduction, waste elimination, and risk mitigation techniques.

• Collaborated with cross-functional teams as they execute marketing, operations, and other business strategies ensuring we deliver exceptional products and services to our customers• Applied management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement• Used various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma• Effectively using different methods for process improvements such as variation reduction, waste elimination, and risk mitigation techniques.

• Curated and Created Weekly Social Media Posts to Engage with Students on a Personal Social Media Level• Hosted and Chaired Bi-Weekly Student Events aimed at professional development for prospective students• Acted as a student liaison between Blackberry Campus Programs Team and Students• Lead a social media campaign to drive student interest in Blackberry student internships

• Managing development teams effectively through efficient preliminary analysis, risk assessment and assigning of project tasks for Workspaces Software• Coordination of weekly report updates, including requesting, collecting and collating content, followed by the hosting and guiding of the ensuing project review meetings to ensure projects remain on track.• Following up on the resolution of action items with the owners. In the process, working with cross functional teams ranging from Software Development to Legal and Compliance• Generating and updating project tracking metrics in order to ensure optimal progression of projects.• Accurately updating JIRA issues for priority, owner assignment, comments, and any content correction or additions in a timely manner for execution by Software Development & QA teams.• Active member of the BSSC Blackberry Student Social Committee.

• Worked in the Project Management Office of York Region Transportation Services as a Cross-Functional Service Team serving the residents of The Regional Municipality of York. • Implemented 5S and 8 Wastes and Value Walk Propositions into daily workflow of various departments such as Capital Planning and Delivery, Digital Workspace, Roads and Traffic Operations and Transportation Infrastructure Planning• Created Workflow Process Documentation including Process Maps, RACI Charts, Customer Journey Mapping for various departments and teams across the region.• Engaged in Lean and Six Sigma and BPM process methodologies and use in Digital & Physical Spaces• Obtained 5S Management Certification from Lean Six Sigma Company (see below)• Lead Event Organizer for the YSSC York Region Student Social Committee

• Executed queries in SAS using SQL Language and developed over ten projects in Ratabase to implement numerous projects for Small and Medium Enterprise simultaneously while drafting Business Requirements Documents • Implemented new Workflow Process Documentation including process flowcharts and RACI charts to address 7+ audit issues and presented finished project to senior leaders• Chaired over 50 meetings involving senior leaders while managing Stakeholders expectations and negotiating deliverables and timelines to maximize business value• Coordinated with AVP of Corporate Expense Planning on Vendor Consolidation and Expense forecasting for 2020 and 2021 in an attempt to organize and reduce overall operating expenses• Designed and created contest winning UI and end to end user epics in Aviva’s yearly Hackathon to effectively communicate business value to internal and external stakeholders

• 4+ years of customer service experience specializing in customer recovery and retention• Resolved over 100 customer issues in a timely yet courteous fashion while minimizing wastes in the workplace. • Aided in training of new employees as outlined by manager to ensure a cohesive and safe work environment

• Managed company Twitter, LinkedIn, Facebook social media accounts and responded timely to all inquires• Responsible for company’s social media presence and brand image and increasing user traffic in a digital marketplace• Utilized my marketing acumen and knowledge gained from course work to innovate new marketing ideas to increase revenue by 7%

• Crafted and executed test cases for 100+ client programs and gained an advanced understanding of QA methodologies• Created test cases and plans that included functional, regression and performance testing.• Crafted 100+ error reports and conducted required troubleshooting to assist developers to resolve the issue

• 4 months of experience in the healthcare sector• Assisted in operation of emergency room drug store• Shadowed over 10 pharmacists on daily rotations

• 1 year of experience in the recreation and leisure industry• Created new an innovative basketball camp for children with learning disabilities • Accountable for over 20 campers ranging in age from 3-12