• Involved in the development and launch of 40 designs, projects, and tasks while supporting all 6 packaging engineers.• Earned the role of lead Packaging Engineer for multiple product development and launch projects.• Led project to change protection of veneer Class A surfaces on the Cabinet line with an average annual material cost savings of $52,000 and average annual labor cost of $64,000 with an overall waste reduction of over 90%.• Worked with suppliers on development of new multipack for mounting brackets that reduced damage by 95% while providing a cost savings of $2.50 per pack design.• Investigated adhesive solutions to adhere EPP foam corners to wood case goods. Implementation is expected to result in reduced labor time of over 50 seconds per package.• Supported the Grand Rapids Wood packaging engineer on the development and launch of a new corrugated tray design resulting in an average Packsize production time reduction of 45 seconds and labor reduction cost of over $48,000 annually.• Collaborated with line operators and distribution teams to carry out line trials of new packaging designs and systems while gathering pack data and timing data to meet quality standards.

• Coordinated activities of the staff. Directing which sections to cover and checking on their execution.• Connected with staff and customers daily which resulted in an efficient and positive workplace.• Promoted customer satisfaction through keeping tables clean, responding quickly to spills and accidents.• Maintained a fast paced and well-organized working environment which helped eliminate potential issues for customers.• Aided any customer situation as fast as possible to ensure that each customer had a pleasant experience.

• Provided an enjoyable meal experience for customers by giving my full and undivided attention to them at all times.• Followed protocols established by my employer to generate higher revenue for store location with attention given to entering orders quickly and promoting up-sales. • Relieved any customer or employee situation by providing any information or possible solutions to best resolve the problem.