Dylan M. Jones Email & Phone Number

Wilmington, North Carolina, United States

As an IT Specialist I provide direct support to users across the County. My responsibilities include assisting with hardware and software setup, diagnosing problems that come in through our ticketing system, addressing questions related to hardware or software, and aiding users in accessing county resources. I currently support all departments located within our main Government Center office, and will branch out to Health and Human Services if coverage is needed. In this new role I was assigned to help with the AV system at the Government Center and other offices, which includes: Microsoft Teams meeting rooms, Logitech scheduling panels, Crestron XiO Cloud administration, installation of equipment, and advising on new upgrades and systems. I also provide specialized support for specialized software programs in use at the county, including but not limited to, Bluebeam, Cisco Webex, Laserfiche, and others. To facilitate my duties, I utilize Active Directory, Microsoft SCCM, iSupport, the Microsoft enterprise applications suite, IBM MaaS 360 MDM and RSA SecurID.

Wilmington, North Carolina, United States

As an Information Systems Technician I provided both remote and on-site support for Windows 10, Dell laptops and desktops, cellular devices, peripherals, and applications. I assisted in maintenance of computer systems by providing support to end-users, monitoring software, maintaining hardware, and facilitating a cohesive cooperative work environment. To ensure efficient and effective support, I submit, track, and responded to service and incident requests through an automated help desk system. (iSupport) This included expeditiously responding to emergency requests, assigning requests to other staff, and monitoring the automated request queue. Using this ticketing system, I managed the IT side of onboarding for new hires by using iSupport, this included creating tickets that include information about what equipment and software access the new hire will need, assigning those tickets to IT staff members for deployment, and providing support during new hire training. I also developed the IT department's Inventory management system, along with auditing the storage room, receiving orders and processing invoices.To facilitate my duties, I utilized Active Directory, SCCM, iSupport, the Microsoft enterprise applications suite, IBM MaaS 360 MDM and RSA SecurID.

Assist users with IT problems and answer questions about technology. Advise hardware/software upgrades and installation. Build and advise custom desktop gaming and workstation computer systems, including video game hardware requirements, custom watercooling, future-proofing, and desk setup design.

Kansas, United States

Gained experience configuring software on laptops, setting up printers, and prepping desk setups for new users. I was responsible for troubleshooting hardware and software issues for end users on-site and remotely. I also trained users on hardware and software problems.These skills were recognized by my employer, and I was assigned to special projects such as a video rendering server build and a Windows XP legacy build to run a CNC Router. In both projects, I performed hardware analysis, budget considerations, time management, deployment, and created documentation. I worked with the IT director and other employees during and after completion of the projects to ensure satisfactory quality and functionality. I have also participated in the deployment of an enterprise-level Editing NAS/Archival cluster for the Church's video production team, configuring storage pools, file shares, active directory, ACLs, and load balancing. The result was roughly a 5x increase in productivity and a much smoother and more organized workflow.

Wichita, Kansas, United States

Learned about enterprise-level workflow, and corporate environments. and built strong workplace relationships. Configured software, troubleshoot computers (Mac and Windows), and performed cable management in both server rooms and offices.