Dylan Malcuit Email & Phone Number

Fife Lake, Mi, Us

Traverse City, Michigan, United States

Bay City, Michigan, United States

❂Developing relationships with families and helping them through this sensitive time.❂Advise families on how to proceed with burial.❂Orchestrate with funeral home as well as the family to complete a burial.❂Met with families of deceased to discuss funeral service requests, disposition of remains, caskets, markers, memorials and pricing. ❂Supported grieving loved ones through difficult times and resolved any problems and answered any questions.❂Actively listened to customers' requests, confirming full understanding before addressing concerns. ❂Supervised work of contracted employees to keep on task for timely completion.❂Used coordination and planning skills to achieve results according to schedule.❂Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.❂Coordinated paperwork and required records to meet all business and legal requirements.

Saginaw/Traverse City

❂Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.❂Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.❂Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.❂Tracked various product sales and costs by analyzing and entering sales, business data and expenses.❂Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.❂Supported staff development and goal attainment by focusing on skill development and job satisfaction.❂Trained team members in successful strategies to meet operational and sales targets.❂Coached team on effective up selling and cross-selling methods.❂Submitted reports to senior management to aid in business decision-making and planning.❂Analyzed metrics to better train sales employees.❂Coordinated with the entire department to conduct training.