Dylan Marín Email & Phone Number

Costa Rica

• Participated in deep dive sessions to identify root causing issues and cooperating with leadership teamsto create a solution resulting in better partner experience.
• Developed a performance improving project for new hire associates that find difficult to meet internalmetrics.
• Escalated systematic issues improving the selling partner experience solving initial inquiries avoidingrepeated contacts.

Costa Rica

• Resolved customer inquiries and issues.
• Handled escalated customers, ensuring prompt and satisfactory resolution.
• Identified root causes for customer advocacy and worked collaboratively with other departments to researchcomplaints and improve customer service.
• Initiated and improved communication pathways with external departments and internal groups, drivingimprovement across Customer Service.
• Tracked and leveraged group contact metrics and other departmental data to identify areas for improvement.
• Served as a mentoring resource within the department, providing expertise on customer care and handlingskills.

Costa Rica

• Created compelling multimedia content for internal and external customers, including graphics, videos,and presentations.
• Developed Standard Operating Procedures to optimize processes and improve efficiecy.
• Utilized Adobe Premiere, After Effects, and Illustrator to design and edit multimedia materials.
• Collaborated with cross-functional teams to gather requirements and deliver visually appealing andengaging content.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to qualitystandards.
• Worked independently with minimal supervision, demonstrating a high level of initiative andproblem-solving skills.

Costa Rica

• Resolved customer inquiries and issues.
• Handled escalated customers, ensuring prompt and satisfactory resolution.
• Identified root causes for customer advocacy and worked collaboratively with other departments to researchcomplaints and improve customer service.
• Initiated and improved communication pathways with external departments and internal groups, drivingimprovement across Customer Service.
• Tracked and leveraged group contact metrics and other departmental data to identify areas for improvement.
• Served as a mentoring resource within the department, providing expertise on customer care and handlingskills.