Dylan Mcallister Email & Phone Number

👋 Hello there! I'm Dylan, a dedicated customer service and technical specialist passionate about delivering exceptional experiences. With over ten years of honing my skills in customer-facing roles, I currently thrive as an Integration Specialist at Turnitin LLC in Newcastle Upon Tyne.🔧 At Turnitin, my role as an Integrations Specialist revolves around solving intricate technical puzzles for our valued customers. Whether configuring complex systems, integrating applications, or supporting challenging processes, I tackle every challenge with enthusiasm and precision.⚙️ Managing multiple technical systems and integrations, including LTI and SSO configurations, is second nature to me. I take pride in contributing to our knowledge base and empowering our team and customers with valuable insights.🚀 Beyond my core responsibilities, I find immense joy in nurturing the growth of our support team by coaching new agents and sharing valuable knowledge and best practices. Witnessing the team's success and development is truly rewarding and drives me to strive for excellence continuously.💼 In my journey towards excellence, I'm pursuing a Bachelor of Arts in Business and Human Resource Management at The University of Sunderland, with an expected completion in 2023. I've also earned an Advanced Apprenticeship in ICT Professional Competence, equipping me with valuable skills and qualifications like Cisco IT Essentials, CompTIA A+, City and Guilds Level 3 Technical Certificate, and a Level 3 Diploma in ICT Professional Competence.🌟 My approach is a blend of professionalism and a touch of personality, as I believe engaging with customers requires empathy and understanding. When I'm not providing top-notch support, you might find me exploring new hobbies and being curious about the latest tech trends.🗝️ Though I'm not actively seeking new opportunities, I'm always open to connecting with professionals with a passion for exceptional customer service and growth. Feel free to reach out, and let's connect.

Listed skills include Banking, Claims Handling, Fnol, Instructure Canvas, and 26 others.