Manage key performance indicators, service quality and freight spend of seven transportation vendors under a $14M annual budget. I am the primary point of contact for supporting internal business partners, including shipment exception resolution and carrier root cause/corrective action plans. Also responsible for maintaining all carrier metrics, including conducting quarterly business reviews.Quarterback annual freight bids, including all rate response analysis and carrier qualitative checklists. Created an informational tool (routing guide) to support internal customers by streamlining multiple data aspects in a central location.

Onsite at Gap Inc HQ in San Francisco. Managed a group of 13 onsites that varied from operational support to import compliance and HTS preclassification. Worked in an aggressive environment with multiple competitors onsite to improve and cultivate operational performance and customer service.

Coordinating all international shipments from the North American Logistics Center in Union City, CA on behalf of IBM/HGST for their storage drive division.As a supervisor, analyzed and executed service performance and spend improvements for a $30M annual domestic and export budget.

Worked initiating HAWBs, closing consols/MAWBs, commercial invoice initiation/auditing, export classifications/schedule b's.