Dylan M. Email & Phone Number

Westminster, Colorado, United States

• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in sport or activity.• Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.• Assist athletes and help find the right fit for them.• Organize and keep the sales floor looking presentable and ensure it is easy for customers to find specific items.• Analyzed merchandise sets, replenishment and recovery processes, pricing and signing execution, etc. to ensure established presentation standards are met and maintained.• Promote company programs, including customer loyalty program participation, warranty sales, credit card enrollment, etc.• Ability to display knowledge of current products to aid customers.• Perform club repairs for customers i.e. re-grip clubs, re-shaft clubs, loft and lie adjustments, etc.• Begin vendor repair orders for customers directly through manufactures and contact manufactures directly.• Manage workflow for all customer services including establishing turn-around times to meet customer's needs.• Manage golf service supply inventory by accurately tracking shop usage.• Organize tools needed for repair jobs and ensure a proper number of supplies for future repairs.

• Maintain a consistent standard of play creates a safe and fair for all players/coaches.• Development of communication with coaches and players.• Diffuse conflict when talking with coaches, players, and spectators.• Mentored and developed entry-level and fellow officials.

Windsor, Colorado, United States

• Created graphics using Adobe Photoshop for social media/web postings.• Created interactive activities for fans at games.• Prepared the playing surface for games including conversion of soccer field to baseball field and back, set up for batting practice. • Met with clients to discuss partnership deals.• Assisted with production of in-game show (Music Operation, Clock and Scoreboard Operation, and Digital Ad Banner Displays).

Frederick, Maryland, United States

• Created graphics on Adobe Photoshop for social media/web postings.• Managed incoming calls regarding tickets and guest service-related questions.• Interacted with social media team, offering suggestions to expand social media reach.• Delivered promotional materials to local businesses to promote upcoming events.• Assisted with production of in-game show (Music Operation, Clock and Scoreboard Operation, and Digital Ad Banner Displays). • Contributed to significant revenue growth through active involvement in sales operations and marketing initiatives.• Developed and executed engaging graphic designs that enhanced the team's online presence and drove higher engagement rates on social media platforms.• Achieved high customer satisfaction scores by efficiently handling ticket inquiries and guest service requests.

Bachelor'S Degree, Sport Management

Activities and Societies: Club hockey team

Bachelor'S Degree, Sport And Fitness Administration/Management