Dylan Mcgrath Email & Phone Number

Adelaide, Australia

(Formerly Hewlett-Packard Enterprise)Working at Origin Energy as part of the on-site IT Support Team. • Providing technical assistance and troubleshooting face to face, over the phone and online• Network and technical troubleshooting for Windows 8.1 and 10• Move and setup desktop PCs, updating to Windows 8.1 and 10. • Migrating users from desktop to laptop setup• Active Directory management• Image building and deploying, via SCCM• Software installs via SCCM… Show more (Formerly Hewlett-Packard Enterprise)Working at Origin Energy as part of the on-site IT Support Team. • Providing technical assistance and troubleshooting face to face, over the phone and online• Network and technical troubleshooting for Windows 8.1 and 10• Move and setup desktop PCs, updating to Windows 8.1 and 10. • Migrating users from desktop to laptop setup• Active Directory management• Image building and deploying, via SCCM• Software installs via SCCM and manual• Hardware repairs and installs (RAM, HDD) and warranty support• Supporting Windows 8 and VMs on ESXI, VMWare• Supporting remote sites via Skype and Big-IP VPN• Assisting with VPN issues• Office 365, including OneDrive and Outlook• Troubleshooting printing issues• Asset and stocktake management• Being on-call for out-of-hours call outs• Updating site documentation, responding to tickets and work requests on helpdesk Show less

Adelaide, Australia

Windows 10 Migration Project using SCCM and Software Centre, providing end user and Office 365 support on a face to face basis in a fast paced environment. • Responding to tickets and work requests on helpdesk• Office 365, including OneDrive and Outlook• Install software via Software Centre• Network troubleshooting

Various Primary Schools

Move and setup desktop PCs, format and install OS, network and technical troubleshooting, image Providing technical support for primary schools, assisting clients on a face to face basis. • Ongoing onsite support and system administration of client's servers, networks and general IT infrastructure and hardware.• Act as the first point of contact for clients to troubleshoot and problem solving at Level 1, 2 and 3 technical faults.• Identify and diagnose issues logically either in… Show more Move and setup desktop PCs, format and install OS, network and technical troubleshooting, image Providing technical support for primary schools, assisting clients on a face to face basis. • Ongoing onsite support and system administration of client's servers, networks and general IT infrastructure and hardware.• Act as the first point of contact for clients to troubleshoot and problem solving at Level 1, 2 and 3 technical faults.• Identify and diagnose issues logically either in person on site, by telephone, email or remote login.• Desktop support• Updating site documentation, responding to tickets and work requests on helpdesk, • Network and technical troubleshooting• Image building and deploying, via Fog, Ghost• Updating sites, imaging PCs from Windows 7 to 8• Windows server updating and maintenance• Papercut software management• Website updating• iPad management Show less

Adelaide, Australia

• Move and setup desktop PCs• Format and install OS• Network and technical troubleshooting.

Diploma Of Information Technology (Network Administration), Network And System Administration/Administrator, Pass

This qualification provides individuals with the skills and knowledge needed for the administration and installation of network switches.

Sace