Dylan Mcgraw Email & Phone Number

Greater Boston Area

Boston, Massachusetts

Hanover, Massachusetts

General Manager and food/Beverage Buyer

Greater Boston Area

Sudbury, Massachusetts

Cambridge, Massachusetts

I hold wine tasting events on Sundays from 2-6

Somerville Cambridge

Customer ServiceHigh Volume SalesAdvanced Product Knowledge Well versed in different policy set by Credit Cards, and Insurance policy’sPhone Skills(customer care and sales)Working with and setting up small accountsDirect Billing to Insurance Companies Trained in DOS systems and Internal Sales programsAbility to work in a fast paced , sales driven environment

Responsible for overseeing the marina staff and ensuring the upkeep of the marina and facilities Key role in sales of rentable slips and marketing of the marina at roughly a 75% capacityFully trained in "Dockmaster" a Marina Management software developed by Exuma TechnologiesHelped in the creation of a multimillion dollar budget, and data entry for marina slip occupancyCreated reports and projects and Surveys using Microsoft Word, PowerPoint, and Excel Attended international boat shows and networking functions to promote and represent the marinaActed as the liaison between guests, staff, security and management at professional levelAssisted international clients and guest on a regular basesManaged, maintained, and inventoried the epicurean center (retail and liquor store)

Manager of the Adult and Kid's StoreResponsible for hiring and training a seasonal staff of 7 employeesResponsible for establishing appropriate store inventory levels and ordering appropriate items based upon market researchPlanned and executed in store events to capitalize on anticipated customer flow based upon events within the cityCreated employee schedules 3 weeks in advance based upon corporate budget Researched local area to enhance customer service Created and maintained window and in-store displays and merchandise plansDesigned and drew up "Plan O-Grams" based upon the merchandise and set up of my stores

Trained new office staff and attendants Responsible for knowing the inner workings of the marina and explaining them to the clients as part of the sales promotion and guided tour Designed and implemented new procedures and policies including dock checks, activity reports, and sign-in logs for safety and security of the marinaActed as a concierge, assisting customers with identifying local events, restaurants, hotels, rental cars and taxis Accepted and processed marina reservations and provided personalized customer service for guestsKnowledgeable of all marina prices based upon size and the length of vessels at the marina

Created dock plans, booked and processed reservations Trained new staff on policies and procedures of the marinaAnswered customer questions, concerns and complaints via phone, e-mail and in person Responsible for set up maintenance of computer services for the marina and its guests Occasionally assisted with the company's tall-ship store, booking and advertising charters

Bachelor Of Arts, Liberal Studies; Communication Studies; On Interpersonal Relations

Bachelor Of Arts - Ba, Communication

Education record