Claims Representative Ii
Spartanburg, South Carolina, United States
Covered four national accounts● Researched and resolved customer deductions and reconciled credit and debit balances on multiple customer accounts. ● Identified customer’s behavioral patterns to prevent a loss of income for the Adidas Group. ● Communicated with wholesale customers and internal stakeholders (customer service, logistics, EDI, compliance, sales, finance) regarding individual account portfolios on all aspects of claims. ● Routed the claim documentation to the appropriate department within the organization for further research and information concerning deductions taken, as well as approval or denial for the deduction. ● Reconciled account balances as they pertained to deductions and credit/debit memos. Communicated with wholesale customers, sales representatives, customer service, compliance, logistics, EDI as well as other Adidas group departments as necessary. ● Developed and maintained a good working relationship with customers and all internal Adidas group departments by responding to correspondence in a timely manner. ● Issued credit/debit memos for deductions proven valid. ● Worked with the customer for repayment of deductions if proven invalid. ● Constantly analyzed customer behaviors to quickly identify problems or negative trends. ● Communicated with the claims manager immediately when items are identified.
