• Software TPM for hundreds of tier-1 robotic workcells within Amazon’s fulfillment network.• Successfully led a cross company council of engineers, operations customers, and senior leaders to increase the number of items sorted in the Amazon fulfillment network by millions of items per week.• Designed and integrated software for robotic workcells with Amazon’s warehouse management systems from PLC integration to the cloud using AWS technologies including AWS IOT, Greengrass, Lambda, and Systems Manager.• Delivered a multi-team program to capture real-time product images and dimensions from robotic workcells, using computer vision and machine learning to increase the accuracy of Amazon product catalog details for the fulfillment network.• Developed and delivered a monitoring and metrics front-end application using React, GraphQL, and AWS Amplify.• Implemented and delivered operational metrics for robotic workcells using AWS Redshift and QuickSight that drove key decision making.• Reviewed and approved wired and wireless network implementations across robotic workcells to ensure they follow Amazon network and security standards.

• Released numerous API updates to the Alexa Voice Service (AVS) API, including Alerts and Routines, enabling third-party developer access to first-party Alexa features on third-party Alexa-enabled devices. • Released a device capability framework for the AVS API, enabling third-party devices to remain in sync with Alexa API changes. • Successfully drove an initiative to close API gaps between first-party and third-party devices across the Alexa team with recurring SVP visibility. • Drove an API review process for the AVS API, ensuring all new APIs added to the third-party AVS API were compatible with third-party products.

• Enabled commercial and enterprise sales of Surface devices by delivering Surface IT tools across imaging, deployment, diagnostics and security. • Resolved top support call and return generators for Surface devices working across software/firmware engineering, mechanical engineering, manufacturing, Windows operating system teams and Microsoft Stores. • Owned review and approval of enterprise solutions from 3rd party consulting companies building software solutions for Surface devices as part of a joint marketing initiative. • Resolved critical deployment and sales blockers through direct engagement with customers.

• Delivered a 40% reduction in time to manufacture devices running Windows 10 Mobile – addressing key customer feedback to improve the factory floor experience from Windows Phone 8.1. • Managed manufacturing partner relationships across Silicon Vendors, multiple OEM/ODMs and internal stakeholders. • Owned Microsoft’s UEFI Capsule Update implementation in Windows 8.1 for Windows PCs with UEFI firmware. • Successfully contributed section 22.3 “EFI System Resource Table (ESRT)” to version 2.5 of the UEFI specification working across multiple contributing companies to define a mechanism for high-level operating systems to exchange firmware updates with UEFI system firmware. • Owned the device application model for Windows 8.1 – coordinated a cross-functional team to define and implement best practices for apps that interact with devices, policy enforcements, user experience and access brokering features in Windows 8.1. • Delivered a background device sync and firmware update API in Windows 8.1 allowing IHVs to sync safely with devices and update device firmware from a Windows Store app.

• Oversaw servicing readiness validation, ensuring all processes and tooling support for new servicing responsibilities for .NET Framework 4.5 and Windows 8.• Managed .NET Framework Hotfix process, transforming it from an interrupted, SLA driven processes into a cadence of scheduled releases.• Implemented end-to-end process improvement efforts reducing cost, cycle time and increasing throughput in .NET Framework Servicing.• Lead of the team’s overall development process creating tools to support the servicing business and automate business processes.• Managed the delivery of specific security and non-security updates to the .NET Framework.

• Designed and delivered a new business workflow for update publishing to Windows Update reducing cost (-25%), cycle time (-20%) and increasing throughput (+60%).• Supported business-critical tools used to publish updates to Windows Update 24 hours a day, 7 days a week.• Implemented engineering process improvements including code reviews, source management, branching, test automation and cross-discipline spec quality improvements.• Developed bug triage, Service Level Agreements, and monthly release cycles.• Managed a team of three Program Managers and led a PM, Dev, Test working group of 15. • Helped resolve personal conflicts, manage out low performers and develop a relationship of respect and trust across the entire team.

• Designed and developed tools to support update publishing to Windows Update and the Microsoft Download Center, reducing manual work and optimizing vendor resources.• Designed and delivered a compliance-scanning tool for the Microsoft OEM team used by OEMs to validate the installation of critical updates making customers machines more secure and reliable.• Release managed and shipped updates to Windows Update, the Download Center, and OEMs.• Developed tools and automation using C#, ADO.NET, and XML.