Dylan Miller Email & Phone Number

Seattle, WA, US

• Software TPM for hundreds of tier-1 robotic workcells within Amazon’s fulfillment network.
• Successfully led a cross company council of engineers, operations customers, and senior leaders to increase the number of items sorted in the Amazon fulfillment network by millions of items per week.
• Designed and integrated software for robotic workcells with Amazon’s warehouse management systems from PLC integration to the cloud using AWS technologies including AWS IOT, Greengrass, Lambda, and Systems Manager.
• Delivered a multi-team program to capture real-time product images and dimensions from robotic workcells, using computer vision and machine learning to increase the accuracy of Amazon product catalog details for the.
• Developed and delivered a monitoring and metrics front-end application using React, GraphQL, and AWS Amplify.
• Implemented and delivered operational metrics for robotic workcells using AWS Redshift and QuickSight that drove key decision making.

Seattle, WA, US

• Released numerous API updates to the Alexa Voice Service (AVS) API, including Alerts and Routines, enabling third-party developer access to first-party Alexa features on third-party Alexa-enabled devices.
• Released a device capability framework for the AVS API, enabling third-party devices to remain in sync with Alexa API changes.
• Successfully drove an initiative to close API gaps between first-party and third-party devices across the Alexa team with recurring SVP visibility.
• Drove an API review process for the AVS API, ensuring all new APIs added to the third-party AVS API were compatible with third-party products.

Redmond, Washington, US

• Enabled commercial and enterprise sales of Surface devices by delivering Surface IT tools across imaging, deployment, diagnostics and security.
• Resolved top support call and return generators for Surface devices working across software/firmware engineering, mechanical engineering, manufacturing, Windows operating system teams and Microsoft Stores.
• Owned review and approval of enterprise solutions from 3rd party consulting companies building software solutions for Surface devices as part of a joint marketing initiative.
• Resolved critical deployment and sales blockers through direct engagement with customers.

Redmond, Washington, US

• Delivered a 40% reduction in time to manufacture devices running Windows 10 Mobile – addressing key customer feedback to improve the factory floor experience from Windows Phone 8.1.
• Managed manufacturing partner relationships across Silicon Vendors, multiple OEM/ODMs and internal stakeholders.
• Owned Microsoft’s UEFI Capsule Update implementation in Windows 8.1 for Windows PCs with UEFI firmware.
• Successfully contributed section 22.3 “EFI System Resource Table (ESRT)” to version 2.5 of the UEFI specification working across multiple contributing companies to define a mechanism for high-level operating systems to.
• Owned the device application model for Windows 8.1 – coordinated a cross-functional team to define and implement best practices for apps that interact with devices, policy enforcements, user experience and access.
• Delivered a background device sync and firmware update API in Windows 8.1 allowing IHVs to sync safely with devices and update device firmware from a Windows Store app.

Redmond, Washington, US

• Oversaw servicing readiness validation, ensuring all processes and tooling support for new servicing responsibilities for.NET Framework 4.5 and Windows 8.
• Managed.NET Framework Hotfix process, transforming it from an interrupted, SLA driven processes into a cadence of scheduled releases.
• Implemented end-to-end process improvement efforts reducing cost, cycle time and increasing throughput in.NET Framework Servicing.
• Lead of the team’s overall development process creating tools to support the servicing business and automate business processes.
• Managed the delivery of specific security and non-security updates to the.NET Framework.

Redmond, Washington, US

• Designed and delivered a new business workflow for update publishing to Windows Update reducing cost (-25%), cycle time (-20%) and increasing throughput (+60%).
• Supported business-critical tools used to publish updates to Windows Update 24 hours a day, 7 days a week.
• Implemented engineering process improvements including code reviews, source management, branching, test automation and cross-discipline spec quality improvements.
• Developed bug triage, Service Level Agreements, and monthly release cycles.
• Managed a team of three Program Managers and led a PM, Dev, Test working group of 15.
• Helped resolve personal conflicts, manage out low performers and develop a relationship of respect and trust across the entire team.

Redmond, Washington, US

• Designed and developed tools to support update publishing to Windows Update and the Microsoft Download Center, reducing manual work and optimizing vendor resources.
• Designed and delivered a compliance-scanning tool for the Microsoft OEM team used by OEMs to validate the installation of critical updates making customers machines more secure and reliable.
• Release managed and shipped updates to Windows Update, the Download Center, and OEMs.
• Developed tools and automation using C#, ADO.NET, and XML.