- Training and Support: Provided end-user training and support for Dynamics CRM solutions, including creating training materials, conducting training sessions, and resolving support tickets. Demonstrated ability to troubleshoot and resolve technical issues related to Dynamics CRM.- Project Management: Led and participated in Dynamics CRM projects, including project planning, task delegation, and progress monitoring. Coordinated with cross-functional teams and ensured timely project delivery.-Documentation: Prepared technical documentation, including installation guides, configuration guides, standard operating procedures, and user manuals. Maintained documentation for Dynamics CRM environments and configurations.- Continuous Improvement: Kept abreast of latest Dynamics CRM updates, features, and best practices. Evaluated and recommended improvements to Dynamics CRM environment, performance, and security. Participated in community forums and user groups.

As a Helpdesk Professional at a Managed Service Provider, I provided Tier 1 and Tier 2 technical support to end-users, resolved hardware and software issues, and maintained documentation for end-user devices and configurations. I responded to helpdesk tickets, provided remote support using remote desktop software, and identified and escalated issues to the appropriate Tier 3 support teams.

As a Geek Squad Agent, I was responsible for providing expert technical support to customers, troubleshooting and resolving hardware and software issues for various devices, including computers, tablets, smartphones, and home entertainment systems. I was responsible for performing repairs and upgrades, providing maintenance services, and delivering exceptional customer service by explaining technical concepts to non-technical customers in a clear and concise manner. Directly Handled scheduling appointments, tracking inventory, and maintaining accurate records. Additionally, I worked towards opportunities to sell Geek Squad services and products to customers, contributing to the growth and profitability of the organization.