My team monitors shelter conditions, ensures fair application of shelter rules and the shelter grievance policy, and resolves conflicts between shelters and clients. The team assists clients who have been denied services through a formal grievance process, which includes internal hearings and possible arbitration by neutral attorneys. I manage a team of 5 advocates, help craft and ensure contract compliance, and assist with all hearings and arbitrations.

● Identifying and gathering the necessary documentation and information to evaluate client eligibility for rental assistance. ● Working up to 8 new cases weekly and submitting new applications for rental assistance for review in a timely manner in order to prevent eviction and displacement for RADCo clients.● Data entry of sensitive Client information into various online platforms ● Understanding all of the RADCo funding sources for one-time rental assistance and ongoing subsidy… Show more ● Identifying and gathering the necessary documentation and information to evaluate client eligibility for rental assistance. ● Working up to 8 new cases weekly and submitting new applications for rental assistance for review in a timely manner in order to prevent eviction and displacement for RADCo clients.● Data entry of sensitive Client information into various online platforms ● Understanding all of the RADCo funding sources for one-time rental assistance and ongoing subsidy assistance to ensure that eligible applicants are connected to receive RADCo services that will ensure housing stability. ●Collecting required information and documentation in order to complete a minimum of 2 applications per week. ●Maintaining up-to-date and thorough client files and enter data accurately into our organization’s databases and funder’s databases.● Providing basic case management to clients who are pending approval for rental assistance. This includes creating housing plans, budgeting, basic money management support, ongoing communication with client social workers, payee services and other support services. ● Working cooperatively with other nonprofit agencies to receive client referrals and identify useful services as they benefit individual client’s needs.● Advocating on behalf of tenants with their landlords and the landlords’ attorneys, to encourage acceptance of rental assistance payments. ● Creating and implement new procedures and forms, as needed, to effectively administer rental assistance and case management programs. ● Following-up with tenants at various intervals after assistance has been provided to help evaluate long-term effectiveness of the program. ●Providing client services on-site and remotely in accordance with program policies and needs.● Attending all relevant meetings within the program and agency.●Attending training sessions with partner agencies. Show less