Dylan Shore Email and Phone Number

• Troubleshoot and implement solutions to enterprise VPN environments• Live solution implementation via remote sessions for critical issues• VPN debug review using knowledge of networking and proprietary software• Communicating with escalation teams and R&D to implement fixes for software bugs• Created standardized communication templates to be used teamwide

• Tailored the customer-store interaction experience to the specific clientele• Processed orders across multiple shopping platforms• Analyzed sales to reduce the potential of fraudulent purchases

· Consistently met sales requirements while adhering to strict time-related metrics while not compromising the customer experience· Constantly adapted to customer requirements on a per-call basis while providing easy-to- understand solutions to financial issues

• Operated all facets of the business from customer-facing dispute resolution to back-end paperwork, bookings, and invoicing• Created and implemented dynamic training/safety training for new employees • Created relationships with local businesses to provide regularly scheduled services• Organized and dispatched multiple moving crews throughout Ottawa simultaneously• Organized and ran various marketing campaigns and strategies