I am an experienced professional and graduated A.S. in Information Technology student with an established record of technology solutions and technical support experience. Recognized for demonstrating a natural aptitude for conducting the troubleshooting, diagnosis, and resolution of technical problems, as well as for leading the development of innovative technology solutions and for providing first-class and exceptional support to customers. Professional focal points include relationship management, team leadership and collaboration, hardware and software, performance improvement, data management, document management, report development, troubleshooting, desktop support, customer service, information technology, and project management. Delivering superior performance in the latter areas of expertise requires the utilization of effective communication and interpersonal skills, as well as technical acumen, analytical thinking, and problem-solving to support efficiency and maximum success.Currently, I am a Credit Card Processing POS Installation Technician at iPayment Protected. As a skilled technician, I specialize in deploying, installing, and configuring Credit Card Processing Hardware (including Clover, Valor, and other systems) for merchants. My role involves providing comprehensive On-Site Merchant Training, collaborating closely with merchants to tailor customized solutions, expertly decommissioning old POS hardware, and seamlessly installing new equipment. Additionally, I configure Kitchen Printers and Kitchen Display Screens for restaurants, and manage Clover inventory, and create menus/inventory efficiently using spreadsheets and online terminals. I was formerly with ASAP Inc. in the same job position.Formerly, I was the IT Support Specialist with ARAM Technologies/Supreme Rice LLC. In this role, I addressed and resolved a wide range of technical problems and provided top-quality service and support to customers. I also carried out the documentation of issues, conducted the troubleshooting and diagnosis of problems, and administered the simulation and recreation of user problems. In addition, I liaise with senior leadership and various other personnel and teams to ensure the company’s technical support structure is driving the business forward at all times.Colleagues describe me as a driven, innovative, energetic, precise, down-to-earth, dynamic, and technical specialist who can be relied on to offer superior solutions that deliver effective results.