Dylan Nero Email & Phone Number

Estherwood, LA, US

· Installed and configured Clover POS systems in various sports stadiums, ensuring seamless integration with existing infrastructure.· Set up and maintained kitchen printers, including Ethernet and Wi-Fi connections, to support efficient order processing and communication.· Provided technical support and training to stadium staff on the use of Clover POS.

Lafayette, Louisiana, United States

• Tasked with deploying, installing, & configuring Credit Card Processing Hardware (Clover, Valor, Etc.) for Merchants.
• Delivered extensive On-Site merchant training.
• Communicated with merchants to configure a solution to fit their needs.
• Decommissioning old POS hardware to install new hardware.
• Charged with configuring Kitchen Printers and Kitchen Display Screens for Restaurants.
• Tasked with extensive Clover inventory and menu creation through the use of spreadsheets or the online terminal.

Jennings, Louisiana, United States

• Tasked with deploying, testing, and cable management of new hardware for the hospital.
• Interacted with users to test the newly installed hardware to make sure all needs are met.
• Working with other technicians to properly document all inventory that goes in and out of the warehouse.
• Decommissioning old hardware to install new hardware.
• Overseeing the imaging and provisioning of new thin clients, laptops, VDI’s, and other new hardware.
• Responsible for delivery of pre imaged and provisioned hardware to the locations.

Crowley, Louisiana, United States

• Lead the delivery of first-tier support to end users for PCs, server applications, and hardware as part of assigned duties.
• Tasked with responding to, addressing, and resolving a wide range of incidents through discussions with users.
• Serve in an integral role by identifying, researching, and resolving technical problems in a timely and effective manner.
• Clearly and effectively communicate with personnel through telephone calls, email correspondence, and personnel requests for technical support.
• Carry out the documentation, tracking, and monitoring of problems and issues to ensure timely resolution.
• Conduct the troubleshooting of Camera and DVR issues through effective employment of expertise.

United States

• Played a key role by utilizing sample prep equipment to effectively and efficiently prepare for drug tests.
• Effectively employed and operated laboratory equipment and instruments in adherence to procedures to administer tests.
• Led the creation and development of spreadsheets through utilization of Microsoft Excel for daily, weekly, and monthly reporting.
• Oversaw the maintenance of strict aseptic fields when collecting biological samples to minimize staff and patient infection risks.
• Carried out the preparation of test samples and handled the gathering and documentation of test data in line with standards.

Jennings, LA

Associate Of Science - As, Information Technology, A

Certification, Information Technology

Information Technology