Dylan Sellers Email & Phone Number

Pleasant Grove, Utah, Us

Drive the Customer Success Strategy across the company and lead divisions in Enablement, Technical Support, Customer Onboarding, Solutions Engineering (pre-sales), and Customer Success (renewals). Reporting to the CRO.Attained 100% of retention target in 2023. Highest retention rate in company history.2021 Team Member of the year (out of 80+ employees).Wrote the proposal for, negotiated, and technically supported the largest deal in company history.

Pleasant Grove, Utah, Us

Lead the Customer Success team to drive retention, expansion, and a world class experience for our customers.Manage and oversee our Technical Support, Customer Success, Customer Enablement, and Solutions Engineering teams.Retain ObservePoint's entire book of business and coach Customer Success team members to successfully onboard clients, manage relationships with customers, provide product feedback, provide guidance around implementation strategy and industry best practices.

Pleasant Grove, Utah, Us

Building custom solutions/integrations for existing clients and implementing new technologies for internal use. Technically supporting and demoing all existing customer up-sell opportunities. Servicing the most technical accounts at the company.Technical Implementation Specialist and Sales Engineer for Touchpoints, our campaign tracking and marketing attribution platform. Building dashboards in DOMO and hosting weekly Product enablement trainings to support internal Customer Success and Sales Teams.Implement and visualize product analytics and measurement strategy.

Pleasant Grove, Utah, Us

Train name-brand clients to maximize product value by effectively testing their analytics. Write and manage release notes for all company products. Write and manage all product documentation.

Salt Lake City, Ut, Us

I developed a Portfolio Roadmap combining 20+ products into a single location for executive management. I collaborated with designers on several high-priority features. I wrote and updated 100+ business requirements. Designed an IVR (phone tree) using Twilio Studio to receive calls from the general phone line on ComeuntoChrist.org.

Created Management Dashboards and presented reports to upper level management in the Missionary Department.Lead and trained a support team responding to the needs of 60,000+ in most countries in the world in 20+ languages.

Salt Lake City, Ut, Us

Drafted Project plans using waterfall and agile. Worked with a team of Database Engineers, Developers, Quality Insurance Engineers, Product Managers. Participated in meetings with Senior Directors. Implemented a new process plan for the UX design team in JIRA. Shadowed 4 project managers over the course of a month.

Designed and implemented a new collections system, saving the firm $10,000 annually. In addition, the collections system allowed office management to start capturing and analyzing data to increase profits and prevent revenue losses. Trained in paralegal work in the context of estate planning.

I was a head coach for a 14's girls volleyball club team. I planned and executed weekly practices 4 hours each week including conditioning, high intensity drills, and 1-on-1 training. I represented the club at tournaments in the greater Utah area.

Performed Patentability and Marketability studies for technologies produced by BYU's faculty and student inventors.

Alexandria, Virginia, Us

Claim mapping, database research (EAST), and Office Action drafting. Completed 4 first response office action cases over 2 months spent working at the Patent Trademark Office. I participated in multiple trainings and workshops that targeted mastery of basic U.S.C. statutory law.

Provo, Ut, Us

I assisted and taught students how to program and debug in the C++ language and work in Visual Studio and Linux environments. I proctored exams and graded hundreds of assignments.

Provo, Ut, Us

I was a full-time supervisor for youth ages 12-17. I led them to and from their daily training and nightly events, I worked individually with those that struggled with adhering to camp rules and safety policies, and I reported daily and nightly headcounts to dormitory supervisors.

Bachelor’S Degree, Electrical And Electronics Engineering

High School, General Studies