Dylan Passwaiter Email & Phone Number

Ellettsville, In, Us

Bloomington, Indiana, United States

•Trained new mental health technicians on proper techniques, policies, practices, and principles to provide adequate safety for the patients, milieu, and staff.•Reviewed staffing assignments in accordance with the acuity of adult, adolescent, and children's units and assigned staff accordingly.•Attended monthly Milieu Specialist meetings with fellow milieu specialists, the Director of Nursing, and nursing supervisors to discuss successes from the previous month and discuss areas of patient care, and mental health technician training. Communicated concerns in monthly meetings to improve the care of our patients, improve safety, and provide ideas to enhance communication between first, second, and third shifts, increasing the accuracy of patient belongings and eliminating high-risk situations.•Create detailed report sheets for nursing staff to ensure accurate representation of behavior for the doctors to increase the quality of patient treatment.•Strong ability to prioritize and manage multiple tasks across different milieu demographics as well as the ability to quickly shift between the vastly different levels of care between patient’s individual needs, fellow mental health technicians, nurses, and doctors.•Maintain a levelheaded and calm attitude in high-stress situations requiring creative problem-solving to negotiate and de-escalate patients in crisis and/or patients acting aggressively towards staff and peers with responsiveness towards action gaining tranquility back on the milieu as well as providing the patient to feel seen and heard through quality listening skills.•Mentor newer staff and perform weekly check-ins to assess how the job is going for newer staff in a fast-paced and dynamically changing environment

Bloomington, Indiana, United States

•Led psychoeducational groups of 4 to 17 patients to coach and help develop healthier coping skills relating to stress, anxiety, depression, identifying triggers, and interpersonal communication.•Monitored patient behaviors to identify and mitigate self-harm behaviors, promiscuous behaviors, suicidal ideations, and homicidal ideations and informed nursing staff, technicians, and treatment teams of changes to aid in proper adjustments of patient treatment.•Developed a written description of job duties for new mental health technicians to reference when they are unsure of what they must complete during their shift to provide the necessary starting point for oncoming staff.•Redirected inappropriate patient behavior. •De-escalated patients when in crisis, in a state of psychosis, or demonstrated aggressive behaviors towards staff and other patients. When patients become physical and assaultive, we would implement necessary restraint measures according to the facility and state-regulated procedures to prevent harm to the patient, staff, or fellow patients.•Guided groups of 3 to 18 patients around the hospital for daily activities such as meals in the cafeteria, recreational therapy, art therapy, gym, yoga, and outside relaxation.

Bloomington, Indiana Area

•Analyzed performance of part inventory daily to maximize profits, minimize non-moving inventory, accurate inventory counts, and allocate misplaced inventory.•Constructed performance packages to simplify the process of quoting prices for the most frequently purchased performance upgrades.•Reviewed customer and internal service work orders to ensure the correct quantity of parts and accurate billing.•Assessed customer needs, wants, and desires to assist with customizing their motorcycles to ensure proper fit and performance.•Documented warranty claims accurately for primary and secondary parts vendors according to their warranty policies and procedures.•Monitored back-ordered inventory to guide the service department on the expected arrival dates of high-priority parts.•Supervised parts associate interaction with customers and helped educate staff on locating correct parts across motorcycle model years to provide an enjoyable customer experience.•Prepared reports to provide insight into the parts department's performance and goals in our weekly manager meetings with the other departments of the dealership.•Resolved fitment issues of parts for technicians by conferring with Harley-Davidson Motor Company.•Communicated with students of our New Rider course to teach them the importance of properly fitting motorcycles through customization and how it will provide a more secure and enjoyable riding experience.

Bloomington, Indiana

•Documented customer concerns on repair orders in detail for the motorcycle technicians to properly diagnose issues promptly and assist in resolving customer complaints.•Prepared warranty claim repair orders under factory warranty and third-party warranty companies per their contracts and policies. Ensured accurate billing to warranty companies.•Educated new bike customers on operating their motorcycles and the importance of general routine maintenance.•Assisted wreck repair specialists in drafting wreck repair estimates for customers and insurance companies, analyzed parts and labor pricing to provide accurate billing, and reduced instances of supplemental claims when repairs were finished to help customers get back on their motorcycles quicker.•Simplified the wreck repair process by limiting the number of individuals involved by having one technician and myself prepare the repair orders to reduce turnaround time and incorrect ordering.•Streamlined the check-in process of customer motorcycles by converting paper documents to electronic files and organizing them in folders on computer desktops.•Evaluated potential trade-in motorcycles for the sales department to help identify necessary repairs and determine the motorcycle's value to maximize profits.•Established our Instagram social media account in 2019.

Jacksonville, Florida Area

•Prepared packages securely for shipment promptly.•Performed inventory management, restocking, cycle counts, and organization of products to fill orders promptly.•Promoted to Packing Specialist Trainer after three months of employment due to my attention to detail and quality of care.•Trained new employees on appropriate packing procedures for packaging products and chemicals in boxes, building pallets for shipment, and inventory management.•Assisted in loading shipping trucks with pallets with a forklift.•Referred to sister warehouses to help audit and reconcile discrepancies in inventory.•Improved working conditions for coworkers by distributing cooling rags, water bottles, and stretching routines at the beginning of our shifts after becoming a founding member of our warehouse's Safety Committee.

Bloomington, Indiana Area

•Documented customer concerns on repair orders in detail for the motorcycle technicians to properly diagnose issues promptly and assist in resolving customer complaints.•Prepared warranty claim repair orders under factory warranty and third-party warranty companies per their contracts and policies. Ensured accurate billing to warranty companies.•Educated new bike customers on operating their motorcycles and the importance of general routine maintenance.•Assisted wreck repair specialists in drafting wreck repair estimates for customers and insurance companies, analyzed parts and labor pricing to provide accurate billing, and reduced instances of supplemental claims when repairs were finished to help customers get back on their motorcycles quicker.•Simplified the wreck repair process by limiting the number of individuals involved by having one technician and myself prepare the repair orders to reduce turnaround time and incorrect ordering.•Streamlined the check-in process of customer motorcycles by converting paper documents to electronic files and organizing them in folders on computer desktops.•Evaluated potential trade-in motorcycles for the sales department to help identify necessary repairs and determine the motorcycle's value to maximize profits.

Bloomington, Indiana Area

•Assisted customers in finding the best motorcycle that fit their wants, needs, and budget.•Discovered selling points and features of each model while maintaining the showroom quality of floor models during my downtime.•Photographed used motorcycle inventory with proper lighting and framing to enhance the presentation for our website and online marketing presence.•Designed showroom floor to showcase new and used inventory. Rearranged showroom monthly to draw customers to new products and increase sales.•Prepared purchase contracts with customers before sending them to the finance department.•Corresponded with the service department on trade evaluations and repair of used inventory.

Bloomington, Indiana Area

•Maximized sale value of new and used motorcycles by detailing to a showroom finish for the Sales Department.•Built an enjoyable customer experience by returning serviced motorcycles as clean as the showroom models to the customers.•Maintained the professional image of Harley-Davidson by keeping the grounds and service areas neat, organized, and sanitary, paying customer's demand.•Constructed weekend event spaces for major poker rides, fundraisers, and charity events like the Miracle Ride for the Riley Hospital for Children.•Coordinated with customers to pick up and deliver their motorcycles when needed or when they were broken down to get them and their motorcycles to the dealership safely and quickly.

Bloomington, Indiana Area

•Monitored dog behavior and interactions in outdoor play areas.•Performed daily cleaning of kennels, distribution of medications to animals, wellness checks, and feeding schedules.•Supervised and trained Animal Care Technicians on proper cleaning, feeding, bathing, and medication distribution.•Bathed dogs and cats, as well as trimmed their nails.•Assisted vet staff in the exam room when requested.•Maintained beneficial and friendly relationships with customers.

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Minor in Criminal Justice Minor in Psychology

Bachelor Of Science - Bs, Psychology, Sophomore

Associate Of Arts And Sciences - Aas, General Studies

Transferred to Indiana University before graduating

High School/Secondary Diplomas And Certificates

Activities and Societies: Year Book, Mass Media, Photography Mass Media & Photographer for Yearbook